Junior Care Coordinator

Operations / Care Coordination Department

Reports To

Care Coordinator, Agency Manager, and/or Chief Executive Officer (CEO)

Position Summary

The Junior Care Coordinator serves as an operational support role within Wrapped N Love Home Care LLC and is responsible for assisting with scheduling operations, caregiver support, participant communication, onboarding support, EVV monitoring, transportation coordination, documentation oversight, field support activities, operational follow-up, and administrative workflow stabilization.

This position plays a critical role in maintaining continuity of care, operational visibility, scheduling accuracy, caregiver preparedness, participant satisfaction, audit readiness, and overall agency efficiency.

The Junior Care Coordinator is considered a growth-oriented operational leadership support position designed to assist in developing future leadership, coordination, operational management, communication, and administrative oversight skills within the agency.

This position is expected to operate within the Diamond Standard expectations of Wrapped N Love Home Care LLC, including professionalism, accountability, responsiveness, communication excellence, documentation excellence, operational ownership, confidentiality, participant-centered service, and compassionate care coordination.

Essential Job Responsibilities

The Junior Care Coordinator shall assist with the day-to-day operational support functions of the agency, including but not limited to scheduling support, caregiver communication, operational documentation, onboarding support, field visibility support, transportation coordination, and administrative workflow management.

Responsibilities include assisting with:

participant scheduling support;
caregiver scheduling support;
schedule confirmations;
real-time EVV monitoring;
transportation coordination;
caregiver communication;
participant communication;
onboarding support activities;
operational tracker updates;
communication binder preparation;
caregiver field support;
scheduling stabilization;
coverage coordination;
operational documentation;
hospitalization tracking;
communication follow-up;
and administrative workflow support.
Scheduling & Coverage Support Responsibilities

The Junior Care Coordinator shall assist with maintaining scheduling visibility and operational scheduling support within HHA Exchange and the agency’s internal scheduling systems.

Responsibilities include:

assisting with scheduling updates;
assisting with real-time scheduling changes;
assisting with caregiver confirmations;
assisting with transportation coordination;
assisting with missed visit documentation;
assisting with hospitalization scheduling updates;
assisting with continuity-of-care stabilization;
and assisting with schedule communication to caregivers and participants.
The Junior Care Coordinator shall assist with maintaining operational visibility within:

HHA Exchange;
scheduling trackers;
hospitalization trackers;
communication logs;
operational support trackers;
and related operational systems.
Caregiver Communication & Operational Support Responsibilities

The Junior Care Coordinator serves as a first-line operational support contact for caregivers regarding scheduling updates, operational questions, communication concerns, transportation coordination, EVV concerns, and participant-related updates.

The Junior Care Coordinator is expected to professionally communicate with caregivers while maintaining operational visibility and escalating concerns appropriately whenever necessary.

The Junior Care Coordinator may provide operational coaching and guidance regarding:

attendance expectations;
professionalism expectations;
EVV compliance;
communication expectations;
schedule confirmation expectations;
documentation reminders;
dress code expectations;
operational accountability;
and Diamond Standard expectations.
The Junior Care Coordinator is not authorized to independently issue formal disciplinary actions, suspensions, terminations, or high-level corrective action measures unless specifically directed by management.

All significant operational concerns, repeated performance concerns, participant complaints, serious incidents, liability concerns, escalated caregiver concerns, or operational deficiencies must be escalated appropriately to the Care Coordinator, Agency Manager, or CEO.

Onboarding & Administrative Support Responsibilities

The Junior Care Coordinator shall assist with onboarding support activities and administrative operational support.

Responsibilities may include:

collecting onboarding documents;
assisting with onboarding checklists;
auditing employee files for missing documentation;
assisting with operational file organization;
assisting with communication binder preparation;
assisting with document tracking;
assisting with operational follow-up;
assisting with uniform distribution;
assisting with badge distribution;
assisting with onboarding communication;
and assisting with operational audit readiness.
The Junior Care Coordinator may assist with ensuring employee files remain organized, updated, and operationally visible for compliance and audit readiness purposes.

Field Support & Operational Visibility Responsibilities

The Junior Care Coordinator may conduct field visits, participant support visits, caregiver support visits, and operational visibility visits as directed by management.

Field support responsibilities may include:

verifying caregiver professionalism;
verifying caregiver uniform compliance;
verifying caregiver badge compliance;
verifying communication binder presence;
verifying care plan availability;
verifying operational documentation;
checking participant satisfaction;
checking household operational concerns;
verifying supplies;
and reporting operational concerns appropriately.
The Junior Care Coordinator is expected to professionally represent Wrapped N Love Home Care LLC during all participant, caregiver, community, referral source, and operational interactions.
Documentation & Operational Tracking Responsibilities

The Junior Care Coordinator is responsible for maintaining accurate, timely, organized, and professional documentation within all assigned operational systems.

Documentation responsibilities include:

updating trackers in real time;
documenting operational activity;
documenting communication;
documenting scheduling changes;
documenting transportation coordination;
documenting field activity;
documenting hospitalization updates;
documenting operational follow-up;
and maintaining operational visibility.
All operational documentation must comply with:

agency documentation standards;
HIPAA;
confidentiality expectations;
operational tracking policies;
and Diamond Standard operational expectations.
If operational activity is not documented appropriately, the activity shall be considered incomplete.

Communication Expectations

The Junior Care Coordinator is expected to maintain professional, responsive, organized, and timely communication at all times.

The Junior Care Coordinator shall:

respond timely to operational communication;
monitor communication systems throughout the day;
escalate urgent concerns appropriately;
maintain professional communication standards;
utilize approved communication systems;
and maintain operational visibility with internal team members.
The Junior Care Coordinator shall utilize:

company-issued devices;
company-approved communication systems;
company email systems;
operational trackers;
Google Workspace systems;
WhatsApp operational systems;
and approved agency communication platforms.
On-Call Rotation Requirements

The Junior Care Coordinator position requires participation in the agency’s operational on-call rotation schedule.

On-call responsibilities may include:

responding to urgent participant concerns;
responding to caregiver call-outs;
assisting with coverage stabilization;
assisting with transportation coordination;
assisting with EVV monitoring;
documenting operational activity;
and assisting with continuity-of-care stabilization.
The Junior Care Coordinator is expected to remain responsive, operationally available, and professionally engaged during assigned on-call rotations in accordance with agency policy.

Weekend Availability Expectations

The Junior Care Coordinator position may require weekend operational support responsibilities, including participation in rotating weekend operational coverage schedules when assigned.

Weekend operational expectations may include:

scheduling support;
transportation coordination;
EVV monitoring;
caregiver communication;
operational documentation;
coverage coordination;
and continuity-of-care support.
KPI & Performance Expectations

The Junior Care Coordinator position is considered KPI-driven, operationally accountable, documentation-driven, and ownership-driven.

Performance expectations may include:

scheduling accuracy;
communication responsiveness;
documentation timeliness;
operational follow-up completion;
EVV support performance;
operational visibility;
scheduling stabilization;
caregiver communication;
transportation coordination;
field support completion;
onboarding support completion;
and overall operational accountability.
The Junior CareCoordinator is expected to actively contribute to operational efficiency, continuity of care, participant satisfaction, and Diamond Standard service delivery.

Confidentiality Expectations

The Junior Care Coordinator shall maintain strict confidentiality regarding all:

participant information;
caregiver information;
operational records;
scheduling information;
transportation information;
internal communication;
and agency operational systems.
All agency documentation, operational systems, trackers, passwords, records, communication, and participant information remain confidential and protected under HIPAA and agency confidentiality policies.

Operational Flexibility Clause

Due to the operational nature of home care services, the Junior Care Coordinator may be assigned additional operational, administrative, scheduling, communication, field support, documentation, transportation coordination, onboarding support, participant support, or workflow-related responsibilities as operationally necessary.

The responsibilities outlined within this job description are not intended to represent a complete list of all operational duties and may evolve based upon agency growth, operational needs, staffing structure, participant needs, and business demands.

Diamond Standard Expectation

Wrapped N Love Home Care LLC maintains a Diamond Standard operational culture centered around professionalism, accountability, operational ownership, communication excellence, continuity of care, participant dignity, responsiveness, documentation excellence, and compassionate service delivery.

The Junior Care Coordinator is expected to operate with professionalism, initiative, operational awareness, accountability, teamwork, and a participant-centered mindset while contributing to the agency’s mission of raising the standard of excellence in care.