Director of Operations Home Care

Ga-Lawrenceville-senior

OperationsOtherOperations ManagerDirector Of Operations

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OperationsOtherOperations ManagerDirector Of Operations

Benefits:

Executive Director Track

Azalea Home Care | Lawrenceville, GA
Full-Time | On-Site
Schedule: Monday–Friday; occasional after-hours escalation

Compensation & Benefits

Base Salary: $80,000–$85,000
Performance Bonus: $10,000 target; up to $15,000 annually
Total Compensation Opportunity: $90,000–$100,000
Health, dental, and vision insurance; 401(k); PTO; leadership development; and direct executive access

Growth Opportunity

Defined path to Executive Director based on performance, leadership impact, and company growth
Build scalable SOPs, KPIs, EVV processes, staffing systems, and accountability while becoming the CEO’s primary operational partner
Azalea Home Care, an established, growing multimillion-dollar agency with an 80+ person care team, is seeking a hands-on Director of Operations to own daily operations and build the infrastructure for our next stage of growth.
This is not a scheduling-only position. This leader will strengthen performance, retention, workflows, and care delivery with authority to resolve routine operational matters.

Key Responsibilities

Own scheduling, staffing, caregiver operations, client service, intake-to-start-of-care, EVV, and billing and payroll readiness
Oversee home-based and facility-based coverage, confirmations, call-out response, overtime, and client disruption
Resolve coverage gaps, last-minute changes, and escalated client, family, or caregiver concerns
Lead and hold the operations team accountable; support hiring, corrective action, and development
Coordinate cross-department handoffs from intake and onboarding through care delivery, billing, and payroll
Lead operating meetings, review KPIs, correct performance gaps, and enforce SOPs and escalation protocols
Monitor labor utilization, documentation readiness, care quality, and operational financial performance
Solve recurring problems and recommend the staffing, systems, and technology needed for growth

Performance & Bonus Measures

Qualifications

3+ years of relevant experience required; 5+ years strongly preferred in home care, home health, healthcare operations, healthcare staffing, or private duty care
At least 2 years leading employees, departments, or multiple operational functions preferred
Experience supporting a multimillion-dollar organization or similarly complex operation preferred
Strong knowledge of scheduling, staffing, intake, onboarding, EVV, billing, payroll, caregiver communication, and client service
Proven success improving coverage, retention, start-of-care timelines, overtime, documentation, or efficiency
Strong leadership, decision-making, conflict-resolution, communication, and accountability skills
Experience using KPIs and implementing SOPs, workflows, handoffs, and performance systems
Home care software, Medicaid, private duty care, facility staffing, or payer-documentation experience preferred
Bachelor’s degree in business, healthcare administration, operations, nursing, human resources, or a related field strongly preferred; MBA, MHA, or professional certification is a plus. Equivalent experience will be considered
Hands-on, proactive, decisive, and steady under pressure