IT Support Specialist

The IT Support Specialist provides day-to-day technical support to HC Fraud Shield employees and maintains the end-user computing environment — workstations, company mobile devices, and user accounts. The role also owns employee onboarding and offboarding, end-user training, and support documentation, working under the direction of the IT Security Manager.

This is an on-site position. Beyond technical support, it serves as the in-person owner of office technology and physical security: shipments, printers, badge and door access, and conference rooms. The role also maintains the physical inventory of workstations and related equipment, keeping stock levels and records accurate.