Delivery Support Specialist

Description

The Delivery Support Specialist role is primarily responsible for ensuring efficient and smooth day-to-day operations of the delivery team processes and projects. This individual works closely with multiple Team Leads, Solutions Consultants, and business units to schedule, coordinate, and help progress opportunities. 

• →Collaborate with Inside Sales and Accounts Receivable (AR) departments to monitor the business unit service intake boards and new delivery service engagements. 
• →Monitor and respond to requests for presales support and work with the delivery team to assign resources. Provide scheduling and collaboration support. 
• →Quote services sold/supported by business units, where appropriate. Ensure accurate margin, pricing, and descriptions of product when quoting to clients. 
• →Monitor contract and license expiration dates sold/supported by delivery service team and coordinate with Sales to facilitate timely renewals, cancellations or service modifications. 
• →Assist with creation of Statements of Work (SOW) that fit established guidelines and provide specialized support for SOWs needing customization or deeper technical scoping. 
• →Assist Business Unit Leaders with quoting, opportunity analysis and forecasting to improve resource scheduling and project planning. 
• →Troubleshoot billing errors and ensure accurate client-facing credits and/or rebills with AR Team, as needed. 
• →Support accounting on service agreement setup and invoicing. 
• →Review accounting agreements for accuracy, where appropriate. 
• →Collaborate effectively with colleagues in Sales, Finance, and other business units. 
• →Provide innovative ideas on sales support process improvements and development of services. 
• →Assist with marketing activities and special projects as defined by the Operations Manager. 
• →Perform and support activities related to business-unit–specific processes 
• →Monitor weekly business unit timesheets for timely submission and accuracy. Assist in troubleshooting any issues or discrepancies that prevent proper submission. 
• →Participate in scheduled meetings with Leadership, as requested. 
• →Provide administrative or clerical support, as needed, for team. 
• →Attend team educational events to maintain a high-level understanding of the technologies and services offered by the delivery teams. 
• →Cross train with other team members supporting different business units. 

Requirements

• 1+ years of experience utilizing a ticketing or service management platform to manage scheduling, assign tasks, monitor work progress, produce reports, and support operational research. 
• 2+ years of administrative and/or office support experience including scheduling, planning, etc. 
• Bachelor’s Degree or equivalent experience 
• Proficiency in the use of Microsoft products including Outlook, Word, Excel, and PowerPoint 
• Effective communication skills for collaborating across teams and supporting operational alignment 
• Maintain an outcome-focused mindset 
• Have strong prioritization skills 
• Always be a team player 
• Carry a professional attitude and respectful demeanor 

• Competitive Compensation Package (may include, but is not limited to: bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans) 
• Growth Opportunities 
• Community Involvement  
• Personal Development 
• Employee and Family Celebrations 
• Green Initiatives 
• Personal Time Off 
• Work Life Balance 
• Employee and Family Celebrations 

Day in and day out, you will be part of a collaborative, innovative, and award-winning team that will make you a better professional. Choose HBS today! 

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.