Testing Support Specialist

United States·Arlingtonmid

OtherSupport Specialist

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Quick Summary

Key Responsibilities

Detail oriented Excellent communication skills,

Technical Tools

OtherSupport Specialist

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 500,000 autonomous rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

The Testing Support Specialist collaborates with Autonomy and Systems Engineering teams to understand and support validation needs in a dynamic development environment. As the primary contact for test support and data analysis within the Testing and Validation group, responsibilities include, analyzing drive data, and documenting issues through trouble tickets. The position requires testing new routes to evaluate autonomy performance, reviewing and tagging test vehicle data logs, and capturing video documentation. Additionally, the role involves supporting the Testing of Driver Out, developing best practices, and providing insights for product improvements based on thorough analysis of test data.

Responsibilities

~1 min read

→Work with Autonomy and Systems Engineering engineers and designers to fully understand validation needs in order to provide testing support in a fast-moving development environment
→Act as point of contact for test support and data analysis for May’s Testing and Validation group
→Analyze drive data and notate trouble tickets
→Test new routes for autonomy performance
→Analysis of test vehicle data logs including video capture review, tagging attributes in Jira and documentation
→Support Testing of Driver Out document drive performance with video capture and annotation, develop best practices and analyze test data to develop insights for product usage and improvements.
→Verify functionality of product at May commercial sites
→Other duties as assigned

Success in this role typically requires the following competencies:

Detail oriented
Excellent communication skills, written and verbal
Ability to track multiple responsibilities at the same time
Empathy to understand the customer of our products and services
Troubleshooting of basic technical issues
Familiarity with Linux Ubuntu is a plus

Requirements

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Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Bachelor's degree or related experience
Experience in a software support roles a plus
Valid driver’s license and clear driving record

Standard office working conditions which includes but is not limited to:

Prolonged sitting
Prolonged standing
Prolonged computer use

Able to safely operate test vehicles for extended periods
Travel required? - Moderate: 11%-25%

What We Offer

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✓Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.

✓Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.

✓Rich retirement benefits, including an immediately vested employer safe harbor match.

✓Generous paid parental leave as well as a phased return to work.

✓Flexible vacation policy in addition to paid company holidays.

✓Total Wellness Program providing numerous resources for overall wellbeing