Plumbing Install Manager

We are seeking an experienced Residential Plumbing Installation Manager to lead our plumbing installation team and oversee daily residential projects. This hands-on leadership role is responsible for team performance, job quality, field support, training, scheduling, and operational results.

The ideal candidate has strong residential plumbing experience, knowledge of plumbing codes and installation standards, and the ability to coach, develop, and hold technicians accountable.

• Lead, coach, and develop the residential plumbing installation team.
• Train team members on installation techniques, code compliance, safety, and company procedures.
• Manage employee performance, including coaching, documentation, and disciplinary action.
• Review and approve time sheets, schedules, and attendance.

• Provide field support and technical guidance to installers.
• Troubleshoot job-site challenges and conduct quality inspections.
• Ensure work meets company standards, customer expectations, and applicable plumbing codes.
• Monitor productivity, material usage, callbacks, and job quality.

• Coordinate scheduling and resources to keep projects on track.
• Partner with sales, service, warehouse, and operations teams to ensure smooth project execution.
• Monitor job costing, labor and material costs, and departmental performance.
• Identify opportunities to improve efficiency and reduce callbacks and rework.

• 7+ years of plumbing industry experience, including significant residential installation experience.
• Prior management or supervisory experience leading plumbing installation teams is required.
• Strong knowledge of residential plumbing systems, installation methods, plumbing codes, and permitting.
• Experience with field support, troubleshooting, training, and performance management.
• Experience with time sheets, scheduling, productivity, and employee performance.
• Strong understanding of job costing and departmental profitability; P&L experience preferred.
• Proven ability to lead teams and maintain accountability.
• Contractor's Plumbing License preferred but not required.
• Strong communication, organization, leadership, and problem-solving skills.

Works in residential field environments, including climbing ladders, navigating uneven surfaces, and working in confined spaces. Regularly moves materials up to 50 pounds and operates hand and power tools and vehicles. Must be able to communicate effectively with customers and team members and work in outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#HLP2

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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