Tailor, San Francisco

The Hermès San Francisco Boutique opened in 1987 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The primary responsibilities of the Tailor are: the alterations of Hermès merchandise within an established time-frame, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique. This position is responsible for providing outstanding customer service for the San Francisco Boutique by ensuring the proper fit, marking, altering, and pressing of garments. This position also must support the selling process by greeting and interacting with clients, performing fitting and handling all special requests or immediate alteration needs.  Additionally, the Tailor works closely with the Made to Measure Client Development Manager on all MTM and Bespoke orders; providing follow up and communication on status of projects.

All other duties as assigned by the supervisor.

• Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards

• Understand style and fit of various garments. Maintain an up-to-date product knowledge of Hermès Women's and Men’s collections seasonally

• Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to industrial sewing/ straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment

• Advise clients (internal and external) on product alterations, providing accurately calculating lead times and cost to ensure expectations are managed

• Maintain an excellent level of customer service at all times within the store. Foster client relationships to increase brand loyalty and repeat business

• Demonstrate a clear understanding of client needs

• Demonstrate thorough knowledge of the luxury retail market and competitors

• Press all altered clothing.  Be aware of pressing techniques for various weights of fabric

• Assist in teaching store personnel basic pressing techniques

• Learn, retain, understand and communicate an awareness of merchandise features and benefits of all existing and new product

• Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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