Patient Services Coordinator / Per Diem - OPD Dental Community Clinic

Connecticut-Hartfordmid

OtherCoordinator

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Quick Summary

Key Responsibilities

· Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary. · Answers incoming calls, evaluates priority,

Technical Tools

OtherCoordinator

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

The Brownstone Building OPD Dental program is dedicated to providing comprehensive Dental Hygiene care, General Dentistry and Oral Maximal Facial Surgical treatments. Staffing includes full time and part time dentists, dental surgeons, and residents in training as well as dental hygienists and dental assistants. A high standard of excellence in personalized dental care enables us to provide exceptional dental services for our patients. We offer a full range of services that Monday thru Friday 8:15am-4:30PM.

The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsibilities

~1 min read

· Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.

· Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.

· Mails information to new patients prior to visit in accordance with department policies and enters / updates patient demographics.

· Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies (referrals, x-rays, medical reports, etc.).

· Ensures that office appointment schedule is coordinated with clinical staff activities.

· Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.

· Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.

· Orders department supplies.

· Maintains schedule for conference room.

· Maintains a clean waiting room and office area.

· Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.

· Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.

· Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.

· Performs other duties as assigned.