General Manager

Description

The General Manager is responsible for leading all aspects of operations at Hilton DFW Lakes, a

397-room full-service hotel and conference center. This role drives overall hotel performance

through strategic revenue generation, cost control, guest satisfaction, and team development,

while maintaining the integrity of the asset and Hilton brand standards.

As a leader within Avion Hospitality, the General Manager is expected to embody and promote a

culture grounded in trust, transparency, and results—fostering an environment where teams are

empowered, communication is open, and performance expectations are clear and measurable.

• Position the hotel as a premier DFW conference destination, optimizing group, corporate, and

leisure demand.

• Drive group strategy including base business, in-year pickup, and shoulder night optimization.

• Maximize total revenue across Rooms, Food & Beverage, and Catering.

• Leverage airport proximity and key local demand generators to drive occupancy, ADR, and

total revenue.

• Oversee a high-volume conference operation (~63,000+ sq. ft. of meeting space) with strong

focus on execution, client satisfaction, and repeat business.

• Collaborate closely with Conference Services and Sales teams to ensure seamless group

execution.

• Direct multi-outlet Food & Beverage and banquet operations.  

• Drive profitability, service excellence, and strong catering margins.

• Deliver an elevated guest experience across a full-service hotel environment, including

indoor/outdoor pool and campus-style layout, while maintaining Hilton brand standards.

• Maintain a visible leadership presence throughout the property.

• Lead a cross-functional leadership team across Rooms, F&B;, Engineering, Finance,

Revenue, Events, and Sales.

• Foster a culture rooted in trust, transparency, and results.

• Promote accountability, communication, and development.

• Represent the hotel within the DFW business community.

• Build relationships with key clients and partners.