Director of Web

• →Own web project standards, the design/dev operating model, and innovation for HIP and Neon Canvas.
• →Own on-time launches, post-launch quality and defects, and partner retention across both brands.
• →Merge HIP and Neon Canvas's web ways of working into one operating model.
• →Own escalations, QBRs, partner web discovery at scale, and the function's voice to leadership.
• →Own the service line's P&L (revenue and margin), pricing and packaging, utilization and capacity, and growth and expansion.
• →Run pre-sales scoping and support sales as the function's expert on web pitches and proposals.
• →Own org design, leveling and career paths, comp-band input, succession and bench planning, and the function's onboarding and L&D.
• →Manage the function's vendors, contracts, and SLAs, including third-party relationships; own its budget; own risk, compliance, and brand safety at scale.
• →Bring emerging build/design practices, AI-assisted delivery, conversion tech, and automation into the web operating model ahead of competitors.
• →Lead AI enablement across the web teams, tools, workflows, and training, leaning on the Sr. Director of Operations for company-wide direction.
• →Run 1:1s with each Team Lead for coaching, scorecard review, and unblocking; personally work the handful of at-risk or sliding partners while the leads own the rest.

• You've run a web function at a similar-size agency, managing multi-client web delivery across 500-plus accounts, and can hit the ground running from day one.
• You've personally led web delivery across two brands or logos operating under one umbrella, and can speak to how you standardized ways of working, tooling, and QA into a single operating model.
• You're a leader of leaders, not just a leader of specialists; you know how to hire, level, coach, and hold other managers accountable.
• You think in scorecards, margin, and launch pipelines, and you can spot where a portfolio is at risk before it shows up as churn.
• You're commercially literate; P&L, utilization, and growth aren't foreign concepts; they're how you already think about the function.
• You're comfortable in the room with leadership, sales, and big partners, and you can deliver a QBR or handle an escalation with confidence.
• You're genuinely energized by what's next; AI-assisted build/design, conversion tech, and automation excite you, not overwhelm you.
• You hold your Team Leads to a high bar because you hold yourself to one.

• 2+ years as a Director of Web or equivalent at an agency of similar size and scope, managing multi-client web delivery across 500+ accounts.
• Direct experience unifying web delivery across two brands or logos under one umbrella into a single operating model.
• 6+ years in web design and development delivery, ideally agency or multi-client, with strong command of WordPress and modern build stacks; orthodontic or dental experience is a plus.
• 2+ years leading other managers, not only individual specialists.
• Strong delivery/project management and QA discipline, with proven experience managing vendor build teams to SLA.
• Proven change-management ability and experience standardizing two teams.
• Commercial literacy, including delivery margin, utilization, and growth, and experience partnering with sales.
• Excellent executive communication and stakeholder management skills.
  

COMPENSATION

This role includes base pay plus variable compensation.

BENEFITS

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
• Remote position (You MUST be located in the US.)

SCHEDULE

• 8 am- 5 pm CST
• Monday to Friday