H
Hive3mo ago

Forward Deployed Software Engineer

United StatesUnited States·San Francisco,San FranciscoFull-timemid
OtherSoftware EngineerForward Deployed Software EngineerSoftware Engineering
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Quick Summary

Overview

About Hive Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations.

Key Responsibilities

At Hive, Forward Deployed Software Engineers utilize technical expertise of software engineering to directly tackle customer challenges and pain points.

Technical Tools
javascriptpythontypescriptcustomer-supportroadmap-planning
  • Own the full end-to-end delivery of high-impact solutions for our most strategic partners
  • Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders 
  • Drive innovation through coding and implementation in order solve complex problems
  • Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
  • Build and maintain internal documentation, playbooks, and enablement content
  • Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics 
  • Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
  • Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
  • Maintain awareness of industry best practices for data maintenance handling as it relates to your role
  • Adhere to policies, guidelines and procedures pertaining to the protection of information assets
  • Report actual or suspected security and/or policy violations/breaches to an appropriate authority
  • Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
  • 1+ years of software engineering experience
  • Prior professional experience supporting technical customers and iterating solutions in real time
  • Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
  • Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
  • Ability to juggle multiple priorities in a fast-paced environment
  • Location & Eligibility

    Where is the job
    San Francisco, United States
    On-site at the office
    Who can apply
    US
    Listed under
    Worldwide

    Listing Details

    Posted
    February 13, 2026
    First seen
    March 25, 2026
    Last seen
    May 23, 2026

    Posting Health

    Days active
    58
    Repost count
    0
    Trust Level
    21%
    Scored at
    May 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Forward Deployed Software Engineer