Hive3mo ago

Forward Deployed Software Engineer

United States·San Francisco,San FranciscoFull-timemid

OtherSoftware EngineerForward Deployed Software EngineerSoftware Engineering

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Quick Summary

Overview

About Hive Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations.

Key Responsibilities

At Hive, Forward Deployed Software Engineers utilize technical expertise of software engineering to directly tackle customer challenges and pain points.

Technical Tools

javascriptpythontypescriptcustomer-supportroadmap-planning

Own the full end-to-end delivery of high-impact solutions for our most strategic partners

Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders

Drive innovation through coding and implementation in order solve complex problems

Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap

Build and maintain internal documentation, playbooks, and enablement content

Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics

Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development

Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention

Maintain awareness of industry best practices for data maintenance handling as it relates to your role

Adhere to policies, guidelines and procedures pertaining to the protection of information assets

Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field

1+ years of software engineering experience

Prior professional experience supporting technical customers and iterating solutions in real time

Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations

Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences

Ability to juggle multiple priorities in a fast-paced environment