Account Director - Singapore

Singapore | Hybrid | Full-time

Hiya is making voice communication safer, smarter, and more trusted. Our AI-powered Voice Intelligence Platform analyses more than 28 billion calls each month, protecting over 550 million users worldwide from spam, fraud, and impersonation.

We partner with the world’s leading telecom operators and technology companies, including Vodafone, Telenor, AT&T, Samsung, BT/EE, Rogers, MasOrange, Telefonica, Virgin Media O2, and Bell Canada, to power trusted voice experiences at scale. Backed by Balderton Capital, Hiya is growing rapidly and redefining what voice communication becomes next.

We are hiring a Regional Director to lead business development, carrier partnerships and commercial growth across Southeast Asia. Based in Singapore, you will drive Hiya’s expansion across Singapore, Malaysia, and Thailand. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in a fast-growing region.

You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. You will define and execute Hiya’s Southeast Asia strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market across the region.

This role is critical to the success of Hiya. You will be a key player in a small but global team that interacts with the largest brand-name Mobile Network Operators in the world.

• Develop and execute Hiya’s commercial strategy across Singapore, Malaysia, and Thailand

• Build and maintain senior relationships with telecom operators, carriers, and strategic partners across the region

• Identify, develop, and close new business opportunities

• Lead complex commercial negotiations and long-form partnership discussions

• Drive revenue growth across new and existing accounts

• Represent customer and market needs internally to shape product and go-to-market strategy

• Coordinate cross-functional teams to support successful launches and partner growth

• Track market dynamics, competitive activity, and regulatory and industry trends across APAC

• 7+ years in business development, strategic partnerships, enterprise sales, or carrier/operator sales

• Proven ability to drive business development across multiple Southeast Asian markets, specifically Singapore, Malaysia, and Thailand

• Strong experience working with telecommunications operators or large enterprise accounts

• Proven track record closing complex, multi-stakeholder deals

• Strong executive presence and relationship management skills

• Commercially driven, with sharp strategic thinking and execution capability

• Comfortable operating in fast-moving, ambiguous environments

• Must hold a valid Singapore work visa or relevant right-to-work status (e.g., Singapore citizenship or Permanent Residency)

• Fluent in English; additional regional languages are an advantage

• Business development experience in Australia and/or Taiwan is a strong plus

• Experience in telecom services, mobile networks, voice, fraud, or security products

• Existing relationships within the Southeast Asian telecom ecosystem

• Experience working with SaaS, platform, or AI-driven products

• Exposure to international or multi-market commercial environments

• Technical fluency and the ability to engage in solution-design conversations with product, engineering, and data teams

• Own it: We expect team members to take real ownership and move with purpose. Observers don’t thrive here.

• High trust, high bar: We serve customers and partners with a standard for quality we don’t compromise on.

• Learn in public: Mistakes happen. What matters is that we reflect, adapt, and share what we learned.

• Lead with conviction: We make calls, we back them, and we stay collaborative while doing it.

• Do, don’t observe: Velocity and execution are core to how we operate, across every function.