Customer Services Representative

Work with a stellar team at Hobaica Services, proudly serving Arizona since 1952. We believe employees are family and value both personal and professional growth. If you’re ready to take the next step in your career, we’d love to meet you.

The Customer Service Representative is a full-time, in-office role responsible for managing inbound customer communication, scheduling, administrative support, and customer follow-up. This position reports to the Office Manager and plays a key role in delivering a 5-star customer experience.

• →Answer incoming calls and schedule service appointments
• →Greet walk-in customers and provide front-desk support
• →Assist with club memberships, warranties, and quality control processes
• →Handle customer follow-up, open estimates, and service bookings
• →Assist with parts and warranty administration
• →Participate in on-call customer service and dispatch rotation

• Customer service experience required
• Strong communication, organization, and multitasking skills
• High school diploma or equivalent required (college preferred)

This position primarily operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting.

#HOB

Founded in 1952, Hobaica Services provides residents in the Phoenix metropolitan area with high quality heating, air conditioning, refrigeration, indoor air quality, and custom wine cellar services. At Hobaica, leadership and innovation come naturally. Our team has constantly transformed to meet the changing landscape of the marketplace, serving customers with quality service, installations and products. That tradition continues today with innovations that consistently reinvent the business and our team as we strive to raise our standards for quality, safety and sustainability.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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