IT Support Administrator, APAC (亞太區 IT 技術支援管理員)

You have a passion to lead 

Your drive to inspire and guide sets you apart. You thrive on taking responsibility, tackling challenges head-on, and turning obstacles into opportunities. Working closely with a diverse, talented team to deliver innovative solutions energizes you, and you find genuine satisfaction in helping clients achieve their goals.   

We’re in search of dynamic IT talent who not only excel in a fast-paced, collaborative environment but also bring creativity, strategic insight, and a good sense of humour to every challenge. If you’re ready to empower clients, mentor teammates, and drive transformative communications, we want to hear from you!   

If you like where this story is leading, read on. 

The Plot Thickens: Job Description 

• Desktop and end-user support: You will be the first point of contact for IT support in the Taiwan office, handling day-to-day technical issues for staff. From laptop troubleshooting, software installation, and printer setup to account provisioning and password resets, you’ll ensure the team stays productive with minimal downtime.

• Microsoft 365 administration: You will manage and support our Microsoft 365 environment—the backbone of our daily operations. This includes administering Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD), as well as managing user accounts, licences, distribution groups, and security policies through the Microsoft 365 admin centre and related portals.

• Network and infrastructure management: You will maintain and troubleshoot the office network infrastructure, including firewalls, managed network switches, and wireless access points. You’ll ensure stable and secure connectivity for all users, coordinate with ISPs for circuit issues, and support VPN configurations as needed.

• Asset management: You will track and manage all IT hardware and software assets throughout their lifecycle—from procurement and deployment to retirement and disposal. Using our asset management system (Snipe-IT), you’ll maintain accurate inventory records, manage warranty tracking, and coordinate equipment refreshes.

• Endpoint management: You will assist with device enrolment and policy deployment through Microsoft Intune, ensuring laptops and mobile devices are properly configured, secured, and compliant with company standards. You’ll handle OS imaging, application packaging, and endpoint security agent deployment.

• IT project support: You will participate in IT implementation projects as assigned—whether rolling out new tools, migrating services, or deploying infrastructure upgrades across the Taiwan office. You’ll work with the regional IT team to plan, test, and execute project deliverables on schedule.

• Documentation and knowledge base: You will create and maintain IT support documentation, including standard operating procedures, troubleshooting guides, and user-facing how-to articles. Clear documentation helps the team scale and ensures consistent support quality.

• Vendor and contractor coordination: You will liaise with local vendors, ISPs, and service providers for procurement, maintenance, and on-site support. You’ll coordinate quotes, schedule visits, and ensure service-level commitments are met.

Attributes of the Protagonist (That’s You) 

• Hands-on problem-solver with a service-oriented mindset

• Team player – your success is my success!

• Organised and detail-oriented in tracking assets, tickets, and documentation

• Proactive – you anticipate issues and resolve them before users notice

• Patient and effective communicator, especially with non-technical colleagues

• Curious and eager to learn new technologies and expand your skill set

• Reliable and accountable – you follow through on commitments

• Comfortable working both independently and as part of a distributed regional team

The Hero’s Background: Qualifications 

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field from a reputable university

• 3-4 years of experience in an IT support, helpdesk, or system administration role

• Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID, Intune)

• Hands-on experience with networking equipment—firewalls, managed switches, and enterprise wireless access points

• Familiarity with IT asset management tools and practices

• Experience with Windows desktop and laptop troubleshooting, including OS deployment and imaging

• Basic understanding of endpoint security tools (antivirus, EDR) and patch management

• Strong communication skills in Mandarin Chinese and English
• Relevant certifications are a plus: CompTIA A+, CompTIA Network+, Microsoft 365 Certified, CCNA, or equivalent

Come join us and be at the forefront of marketing and communications, and work with industry-leading tech brands. We value diverse thinking, inclusion in decision making and embrace ideas that push the boundaries. 

We welcome applications from candidates based in Taiwan, with preference given to those who have existing rights to work in country. Should you have any reasonable accommodations, please feel free to indicate in your application to us.

A competitive salary, benefits package and career advancement opportunities will be offered to the successful candidate. We also offer our staff a four-week sabbatical after four years. 

We will contact all shortlisted candidates from notifications@app.bamboohr.com
(our HR system). 

About Us  

We're an integrated communications consultancy that specializes in solving hard problems — the tougher, the better — for tech companies. Headquartered in Silicon Valley, we’ve established a global infrastructure tuned for the tech industry. Toward this end, we operate offices in Boston, Beijing, Hong Kong, Jakarta, Kuala Lumpur, London, Munich, Paris, Portland, San Jose, Seoul, Shanghai, Singapore, Shenzhen, Taipei and Tokyo.

We’re a company that values diversity and inclusion. We’re proud to be an equal opportunity employer. We welcome applications from all individuals irrespective of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, religion, disability status, veteran status or any other characteristic.    

For more information, visit https://www.hoffman.com/ and https://www.apac.hoffman.com/.