Senior Salesforce Administrator (Hybrid)

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

As our Salesforce Administrator, you'll play a pivotal role in enabling the teams that serve and grow our customers every day. Leveraging deep Sales and Service Cloud expertise, you'll own and optimize case management, queues, and support workflows that power our Customer Experience. You'll serve as the primary point of contact for Salesforce administration, triaging and resolving requests through Linear while ensuring our systems remain efficient, reliable, and scalable. Your work will directly improve team productivity, streamline operations, and help deliver exceptional experiences for our customers.

• Own the full stack, day-to-day Service Cloud administration—case management, queues, assignment and escalation rules, Omni-Channel routing, macros, and the support workflows that keep the Customer Support team efficient.

• Serve as the first responder for Salesforce admin requests from Sales and Support—user and license management, profiles and permission sets, page layouts, fields, list views, and report/dashboard updates.

• Triage and manage the RevOps request queue in Linear—intake, prioritize, route, and resolve tickets; escalate complex builds to senior RevOps engineers with clear, well-scoped context.

• Build and maintain declarative automation (Flows, validation rules, approval processes) that support Sales and Support processes without introducing technical debt.

• Maintain data hygiene and integrity—deduplication, imports, mass updates, and routine data-quality monitoring.

• Support the GTM tech stack integrations that touch Salesforce (Talkdesk, Calendly, etc.), partnering with senior team members on the more complex connections.

• Create and maintain documentation, user guides, and lightweight training for Salesforce processes and Service Cloud workflows.

• Use AI tools to accelerate your own work—drafting documentation, summarizing and triaging requests, troubleshooting, and speeding up routine configuration.

• Meet the Talent Acquisition team, Kaitlyn S.

• Meet the Hiring Manager, Rich D.

• Participate in a Talent Showcase

• Meet with Cross-Function Stakeholders

• Meet with Leadership, Roi C.

• Background Check + Offer Stage

• Welcome to the team, Homie 🎉

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 150,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2M+ workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.