Messaging Deliverability & Performance Specialist (Email, WhatsApp, SMS)

Monitoring inbox placement, sender reputation, suppression signals, and filtering behavior, implement best practices and guarantee channel success

Tracking WhatsApp template health, quality ratings, and throughput

Monitoring SMS carrier filtering and sender performance

Investigating and resolving deliverability incidents, detecting early and addressing before campaigns are impacted.

Staying ahead of provider changes and enforcement policies

Messaging decisions and channel mix choices are based on market-level signals and channel performance, not just campaign metrics.

Lifecycle teams have clear guidance on when to increase messaging, when to shift channels, and when to slow down.

At least 2 years of experience owning or managing email deliverability at scale

Strong understanding of inbox filtering and provider rules

Experience working with lifecycle or CRM teams

Hands-on experience with deliverability monitoring and analysis

Strong analytical mindset with the ability to turn signals into clear recommendations

Comfortable working cross-functionally with engineering and product teams

Clear written and verbal communication skills in English