Remote Launch Engagement Specialist

The Launch Engagement Specialist is responsible for providing a best-in-class customer service experience (White Glove Service) to new on-boarding customers while deepening customer engagement within our HW products and services.

• →Handle high call volume, covering a full range of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly bill, etc.
• →Provide the highest level of customer service and sets the example for White Glove Service.
• →Serve as primary support liaison between the Company and new customers.
• →Assist customers with setting up new service and scheduling- appointments.
• →Possess thorough knowledge of Hotwire Communications product lines and other applications utilized by customers and maintain thorough knowledge of Fision product lines.
• →Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
• →Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues.
• →Promote and maintain high quality, professional service on every call with every customer.
• →Other duties as required or assigned.

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks