~24m ago

New

Manager of Crisis Response

United States·Dallas

Other

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Quick Summary

Key Responsibilities

Project Management and Execution: Demonstrated ability to translate complex strategies into actionable workplans and drive initiatives to meet milestones, timelines, and intended outcomes.

Requirements Summary

5 Years or more with experience in human services related work or another related field. Must have reliable transportation, valid state-issued driver’s license, and car insurance.

Technical Tools

Other

What We Offer

~1 min read

✓Base: 63,000

✓Mid-point: 76,000

✓Max: 87,000

✓Housing Forward has a flexible PTO policy for all full-time employees. The office is officially closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, & Christmas Day. Housing Forward has MLK Jr., Juneteenth, and Election Day as Days of Service.

✓This position is eligible for employer-provided benefits including:

✓Housing Forward pays 90% of employee Medical, Dental, and Vision insurance and 50% of Family Medical, Dental, and Vision insurance.

✓Housing Forward provides Basic Life Insurance as well as Short- and Long-Term Disability Insurance

✓Housing Forward will provide a laptop. We will additionally provide the applicant with a phone and/or hot spot if needed.

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.    

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.   

Responsibilities

~2 min read

Zone Strategy and Execution

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Oversee coordinated, zone-based strategies to reduce unsheltered homelessness across Dallas and Collin Counties.

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Maintain a comprehensive understanding of priority encampments, emerging concerns, active response efforts, and progress toward resolution.

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Work with Zone Coordinators to establish priorities, action plans, and timelines that advance individuals toward shelter and permanent housing.

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Adjust response strategies and resource priorities based on changing conditions, system capacity, and progress toward outcomes.

Project and Performance Management

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Develop and maintain workplans, milestones, performance tracking, and accountability structures to coordinate work across geographic zones.

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Monitor key outcomes, including shelter and housing placements, rehousing pipeline progress, encampment resolution, outreach activity, and time to resolution.

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Use quantitative and qualitative data to assess performance, identify trends, and inform operational decisions.

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Identify gaps in progress and implement corrective actions to keep work on track.

Supervision and Accountability

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Supervise up to five Zone Coordinators responsible for coordinating and executing response strategies within assigned geographic areas.

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Establish clear expectations for staff priorities, deliverables, communication, and performance.

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Provide coaching, guidance, and support while empowering staff to independently manage day-to-day challenges.

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Foster a collaborative, solutions-focused team culture that emphasizes urgency, accountability, and consistent follow-through.

Barrier Resolution and Risk Management

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Proactively identify and address operational, system-level, partnership, and timeline barriers that may affect response strategies.

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Facilitate cross-functional problem-solving and connect Zone Coordinators with resources and partners needed to advance work.

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Exercise independent judgment in resolving challenges and determining when leadership intervention is necessary.

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Elevate significant risks with clear recommendations, actions taken, and specific decisions or support needed.

Leadership Communication and System Coordination

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Provide the Director of Crisis Response with timely, actionable updates on progress, performance, emerging risks, and leadership needs.

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Synthesize information across zones into clear priorities, recommendations, and performance updates for organizational leadership and external stakeholders.

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Build and maintain effective partnerships across outreach, shelter, housing, behavioral health, municipalities, public safety, and other system partners to advance shared outcomes.

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Lead or co-facilitate outreach, encampment, and complex needs of coordination meetings and participate in Crisis Response Team meetings and relevant CoC workgroups.

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Ensure coordinated response efforts align with organizational priorities, system commitments, and best practices in housing-focused crisis response.

Requirements

~1 min read

5 Years or more with experience in human services related work or another related field.

Must have reliable transportation, valid state-issued driver’s license, and car insurance. Please note that local travel is expected to be frequent for this position.

Must be flexible to work at different sites as scheduled.

Must be able to lift objects that weigh up to 25 lbs.

Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some nights and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings.

Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.  Housing Locators however are required to work in the field with landlords and property managers to the extent needed to meet unit goals.