Customer Care Representative – Associate

Our client is a global leader in Logistics industry. It is looking to hire for multiple positions of associates in its customer care department for voice process to handle inbound customer queries (Inbound Call centre - Voice Process) What you will do: The Customer Care Representative will be responsible for: ▪ Providing customer support to international customers over calls/chat/email ▪ Resolving customer issues ▪ Adhere to basic customer onboarding process ▪ Handling customer’s claims ▪ Running customized reports ▪ Cross-functional collaboration with internal customers as and when needed Requirements Education criteria: Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience ▪ Flexible working in rotational shifts ▪ Willing to work for Delhi/Gurgaon location. ▪ Assess for resilience, tone of voice and problem-solving attitude. ▪ Candidates in or around Gurgaon (preferred) You will be a great fit if you: Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has a solution-oriented thinking skills. Adaptable, agile & have accuracy in customer data handling.