Facilities and Administration Supervisor (BPO)

The Facilities & Administration Supervisor is responsible for overseeing daily office operations, facilities upkeep, and administrative services to ensure a safe, efficient, and well-managed workplace. The role focuses on workspace management, vendor coordination, and employee support, particularly in a fast-paced BPO environment.

• →Oversee day-to-day operations, maintenance, and repairs of office facilities
• →Ensure all building systems (HVAC, electrical, plumbing, etc.) are functioning properly
• →Implement preventive maintenance schedules to minimize disruptions
• →Conduct regular site inspections to ensure safety and operational standards are met

• Manage office administration including supplies, asset tracking, and general services
• Oversee space planning, seating arrangements, and office setup to support operations
• Ensure workplace readiness for BPO operations (including shifting/24/7 teams)
• Coordinate office moves, expansions, and reconfigurations
• Maintain cleanliness, organization, and overall workplace experience

• Supervise third-party vendors (janitorial, security, maintenance, etc.)
• Ensure service delivery meets agreed SLAs
• Coordinate service requests and issue resolution in a timely manner

• Enforce workplace safety policies and procedures
• Ensure compliance with local regulations and building requirements
• Support emergency preparedness, fire drills, and safety audits

• Act as point of contact with building administration for day-to-day concerns (e.g., access, utilities, scheduling)
• Support internal teams on facilities and administrative requirements
• Assist in documentation, reporting, and audit requirements

• Track facilities and admin-related expenses
• Assist in cost control and identify efficiency opportunities

• Supervise and coordinate housekeeping, maintenance, and admin support staff
• Monitor performance and ensure service standards are met

• Bachelor's degree in any related field
• 3–5+ years experience in facilities and/or office administration, preferably in a BPO/shared services environment
• Experience handling day-to-day site operations and vendor coordination
• Exposure to building/property coordination is a plus (not required to be leasing-heavy)