~4d ago

IT Head (Retail)

Philippines·Pasaymid

OtherHead

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Quick Summary

Overview

Key Responsibilities IT Strategy & Leadership Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements,

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OtherHead

Responsibilities

~1 min read

Develop and execute a comprehensive IT strategy aligned with business goals, supporting retail operations, tenant requirements, and customer experience initiatives
Lead enterprise architecture planning, ensuring scalable, secure, and future-ready technology solutions
Drive digital transformation initiatives, including automation, data integration, and cloud adoption

Oversee end-to-end IT operations across multiple sites, ensuring high system availability, uptime, and performance
Manage IT infrastructure including on-premise and cloud environments (AWS, Azure, or GCP)
Administer and optimize network architecture (LAN/WAN, SD-WAN, VPN, firewalls, load balancers)
Ensure effective management of servers (Windows/Linux), virtualization (VMware/Hyper-V), and storage systems
Implement and monitor IT service management (ITSM) frameworks such as ITIL

Lead the design, implementation, and support of business-critical systems including:
- Point-of-Sale (POS) systems
- Customer Relationship Management (CRM) platforms
- ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
Ensure seamless system integration through APIs, middleware, and data pipelines
Oversee application lifecycle management, including upgrades, patches, and performance optimization

Establish and enforce robust cybersecurity frameworks (ISO 27001, NIST, CIS controls)
Implement security solutions such as SIEM tools, endpoint protection, intrusion detection/prevention systems (IDS/IPS)
Manage identity and access controls (IAM, Active Directory, Azure AD)
Conduct regular vulnerability assessments, penetration testing, and incident response planning
Ensure compliance with data privacy regulations and internal security policies

Manage IT systems supporting mall and retail operations, including:
- Tenant systems and connectivity
- CCTV, access control, and security systems
- IoT devices and smart building technologies
- Digital signage and customer engagement platforms
Support omnichannel initiatives, integrating online and offline retail systems

Oversee data infrastructure, including data warehousing, business intelligence tools (Power BI, Tableau), and analytics platforms
Enable data-driven decision-making by ensuring data availability, integrity, and reporting capabilities

Evaluate, select, and manage third-party vendors, system integrators, and technology partners
Lead large-scale IT projects using structured methodologies (Agile, Scrum, Waterfall)
Manage IT budgets, cost optimization, and procurement processes

Build, lead, and mentor a high-performing IT team across infrastructure, applications, and support functions
Establish clear KPIs, performance management frameworks, and capability development plans
Foster a culture of innovation, accountability, and continuous improvement

Requirements

~1 min read

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an advantage)
Minimum 10–15 years of progressive IT experience, with at least 5 years in a leadership role
Proven experience in multi-site IT operations, preferably in retail, mall, or commercial environments

Strong knowledge of enterprise architecture and system design
Hands-on experience with cloud platforms (AWS, Azure, GCP)
Expertise in network infrastructure (Cisco, Fortinet, Palo Alto, etc.)
Proficiency in server management (Windows Server, Linux), virtualization, and storage systems
Experience with cybersecurity tools and frameworks
Familiarity with DevOps practices, CI/CD pipelines, and automation tools is a plus
Experience in database management (SQL Server, MySQL, PostgreSQL, Oracle)
Knowledge of API integrations, microservices architecture, and middleware solutions