Leasing Officer

The Leasing Officer is responsible for generating leasing opportunities, converting qualified prospects into tenants, and supporting the end-to-end leasing process to achieve occupancy and revenue targets. The role handles lead generation, property viewings, tenant engagement, leasing documentation, property promotion, and coordination with internal teams to ensure a smooth leasing and move-in experience.

The position will also support relationships with brokers, corporate clients, relocation agencies, and other business partners to generate additional leasing opportunities and support tenant retention.

Key Responsibilities:

1. Leasing Sales & Lead Generation

• Generate and qualify leasing leads through online platforms, referrals, walk-in inquiries, social media, and other marketing channels.
• Respond promptly to inquiries and provide accurate information on available units, rental rates, amenities, and leasing terms.
• Conduct regular follow-ups with prospects to move leads through the leasing pipeline and maximize conversion.
• Maintain an updated database of prospects, leads, corporate accounts, and leasing activities.
• Achieve assigned leasing, occupancy, and conversion targets.
• Support the development of relationships with brokers, corporate accounts, relocation agencies, and other referral partners.
• Participate in client visits, broker meetings, networking activities, and other business development initiatives.

2. Property Viewing & Tenant Engagement

• Conduct property tours and provide complete orientation on available units, facilities, amenities, house rules, and property policies.
• Understand prospective tenants' requirements and recommend suitable units and leasing options.
• Explain lease terms, rental rates, payment requirements, move-in procedures, and other relevant policies.
• Maintain professional and responsive communication with prospective and existing tenants.
• Address basic leasing-related concerns and coordinate unresolved issues with the appropriate internal team.

3. Leasing Documentation & Processing

• Assist prospective tenants throughout the leasing process, from application and document submission through screening and contract signing.
• Prepare and process leasing quotations, contracts, forms, and other required documents.
• Ensure all required tenant documents are complete and accurate prior to endorsement for move-in.
• Coordinate with Finance, Property Management, and other relevant teams regarding billing, documentation, and tenant requirements.
• Maintain organized and updated records of leasing transactions and tenant information.

4. Property Marketing & Promotions

• Assist in preparing and posting property listings across relevant online and offline platforms.
• Ensure property advertisements contain accurate and updated information, rates, availability, and promotional offers.
• Monitor inquiries and listing performance and recommend improvements to increase lead generation.
• Support property open houses, leasing events, promotional activities, and other occupancy initiatives.

5. Tenant Retention & Lease Renewals

• Support lease renewal activities by monitoring upcoming lease expirations and coordinating renewal offers.
• Assist in preparing and endorsing renewal proposals at least 30 days before lease expiration.
• Maintain regular communication with existing tenants to identify concerns, renewal opportunities, and potential referrals.
• Conduct periodic relationship check-ins with existing tenants to support retention and tenant satisfaction.

6. Move-in & Cross-functional Coordination

• Coordinate with Property Management and Maintenance teams to ensure units are ready for scheduled move-in.
• Support unit turnover readiness and ensure units are prepared 24–48 hours before scheduled move-in, whenever applicable.
• Ensure tenants receive proper orientation on move-in procedures, house rules, and property guidelines.
• Coordinate with Finance, Property Management, and Maintenance to facilitate a smooth tenant move-in and resolve leasing-related concerns.

7. Market Monitoring & Reporting

• Monitor competitor properties, rental rates, promotions, occupancy levels, and market trends.
• Provide basic market feedback and recommendations to support leasing and promotional strategies.
• Prepare regular reports on leads, viewings, conversions, occupancy, renewals, and other leasing activities.
• Ensure accurate and timely updating of leasing trackers and systems.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, Hospitality Management, or a related field.
• At least 1 year of experience in leasing, property management, real estate, sales, business development, hospitality, or customer service is preferred.
• Fresh graduates with strong communication skills and demonstrated sales aptitude may also be considered.
• Strong verbal and written communication skills.
• Customer-oriented with good interpersonal and relationship-building skills.
• Strong sales and negotiation skills with a results-oriented mindset.
• Able to confidently conduct property presentations and client meetings.
• Organized and detail-oriented, with the ability to manage multiple prospects and leasing transactions.
• Proficient in Microsoft Office and Google Workspace; experience with CRM or property management systems is an advantage.
• Willing to work on weekends, holidays, or flexible schedules based on operational requirements.