Support Specialist, Match Analysis (Spanish speaker)

We're looking for a Support Specialist to join our Match Analysis team in Latin America. In this role, you'll be the day-to-day point of contact for clients across a range of sports and organizations, including clubs competing in the CONMEBOL Libertadores, Brazilian Serie A, Argentine Liga Profesional, and Mexican Liga MX. You'll help them get the most out of our tools, troubleshoot issues when they arise, and make sure any problems are resolved quickly and effectively. A role where understanding the game matters just as much as solving the technical problem.

For this role, we're currently considering candidates based within commuting distance of our WeWork in Pinheiros, São Paulo, as we do expect occasional in-person days with the team despite this being a remote position.

• Thrive on the front lines. Whether over phone, video, or email, you confidently answer user questions by explaining solutions with clarity and a human touch, ensuring issues are resolved or escalated as needed.
• A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
• Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re also available to travel as necessary.
• Academically qualified. You hold a higher education academic background in exercise, sports science or related fields. 
• Multilingual. You speak English and Spanish fluently. Portuguese would be a strong plus.

• A field expert. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
• Certifications. Certifications. Holding a UEFA, CONMEBOL, or national federation coaching license (CBF, AFA, or equivalent), or a recognized performance analysis qualification, would be a strong plus.
• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong. 

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports. 

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.