Operations Support Officer (016 - 0622)

​​Looking for Philippines-based candidates

• →Manage daily office operations, including scheduling appointments, invoicing, and inventory tracking
• →Handle customer follow-ups via phone CRM (Podium), email and text messaging to ensure customer satisfaction, resolve queries, and schedule services
• →Use Xero for accounting tasks such as bookkeeping, payroll, and financial reporting
• →Use Automotive software to manage inventory and stock movements
• →Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and create presentations
• →Leverage AI tools (e.g. for automation, chatbots, or data insights) to streamline workflows, such as customer communication or task management
• →Maintain accurate records, prepare reports, and assist with compliance and regulatory documentation
• →Provide virtual / remote customer support

• Excellent English communication skills, both written and verbal, for professional customer interactions
• Proven experience as an office administrator, preferably in a customer service-based industry
• Strong proficiency in Xero accounting software
• Advanced skills in Microsoft Office Suite / Dynamics 365 (Windows environment)
• Experience with AI technologies (e.g. tools like ChatGPT, automation software, or AI-driven CRM systems)
• Strong organisational abilities, attention to detail, and customer service orientation
• Ability to multitask in a fast-paced environment
• Relevant certification (e.g. in administration or accounting) is a plus

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)