Telesales Development Representative (0010-1325)

• In the establishment phase, work through the full store list to introduce the service and record each retailer's preferred means of contact, key contact person, and best day and time to call.
• Build an accurate, reliable contact base that the ongoing call cycle depends on.
  

• Work through an assigned list of independent grocery stores each day, reaching the right person at each site to check stock levels and establish whether an order is needed.
• Maintain call discipline so every store in the cycle is contacted on schedule and no account is missed.

• Take orders accurately over the phone and enter them into the order entry portal promptly and without error.
• Confirm product codes, quantities and delivery expectations so that orders flow through cleanly and stores receive what they expect.

• Talk customers through current promotions, new lines and seasonal ranges as they come up.
• Make sure stores know what is available and when, and encourage incremental orders where the opportunity is there.

• Become a familiar and welcome voice for the stores in your cycle.
• Build genuine rapport with independent retailers, respond to their questions promptly, and represent the company and the client professionally on every call.

• Keep clear notes of every call, including outcomes, orders placed and any issues raised.
• Flag out of stocks, delivery problems, declining order patterns or unhappy customers to the Sydney-based Account Manager, and provide a regular summary of call activity and store feedback.

• 2+ years of previous experience in telesales, outbound customer service or phone-based order taking; FMCG, grocery or wholesale experience highly regarded.
• Excellent spoken and written English, with a clear, friendly telephone manner and the confidence to build rapport with Australian retailers.
• Strong attention to detail and a high level of accuracy when capturing and entering order data.
• Comfortable working independently to a daily call plan without close supervision.
• Confident with technology, including order entry portals, CRM systems, Excel and email.
• Willing and able to work Australian business hours (AEST/AEDT) consistently, including the seasonal daylight saving change.
• A reliable home working set-up: quiet workspace, stable high-speed internet, and a good quality headset.
• Resilient, self-motivated and comfortable with routine, repetition and a high volume of calls.
• Comfortable with a degree of ambiguity and energised by building something new rather than stepping into an established process.

This is a remote role that will be set up via an Employer of Record (EOR) service.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile