Assistant Manager - Front Office (Duty Manager)

Job Description & Requirements:

Embark on a rewarding journey with us as a Assistant Manager - Front Office (Duty Manager), where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

·         Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.

·         Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.

·         Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements:

·         Ideally possess a relevant degree or diploma in Hospitality or Tourism management.

·         Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.

·         Showcase exceptional communication and customer relations skills.

·         Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.