Central Hotel Services, Business Transient Analyst (Remote Opportunity)

The Opportunity

Central Hotel Services is looking for an enthusiastic CHS Analyst, Transient Sales, to support Transient Specialists and participating hotels across the business-travel portfolio. In this role, you will help execute transient sales strategies by preparing RFP submissions, loading and distributing transient rates, coordinating distribution ticket requests, creating monthly performance decks, preparing hotel onboarding materials, and completing other strategic administrative activities.

You will work across multiple hotels, managers, and Hyatt-approved systems, including Envision, Reserve, Opera, Cvent Transient, ThoughtSpot, and A360. You will join an integrated CHS Performance Hub team that supports both Central Sales Management and Central Revenue Management, with opportunities to cross-train in Group Sales and defined revenue-management activities as business needs evolve. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

·       Annual allotment of free hotel stays at Hyatt hotels globally

·       Flexible work schedule

·       Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

·       A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

·       Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The CHS Analyst is a member of the CHS Performance Hub and primarily supports Central Sales Management (CSM) leaders and participating hotels through accurate and timely administration of the group sales lifecycle.

•Support a portfolio of hotels with transient sales execution under direction of Transient Specialists.

•Prepare, and distribute hotel performance reporting using Envision, Cvent, TravelClick, ThoughtSpot, and Tableau to support business decision-making.

•Prepare Onboarding documents by researching hotels

•Execute transient rate loading and ensure proper distribution of transient rates

•Complete monthly PowerPoint templated decks with key reporting metrics

•Cross-train in CSM Group Travel support, including post contract group detailing support and defined CRM support activities based on business needs and demonstrated proficiency.

Experience Required: 

•Minimum one year of experience in hotel sales, business travel, revenue management, reservations, hotel operations, sales administration, or a related analytical role.

•Ability to work with data and maintain accuracy across multiple systems.

•Strong written, verbal, and interpersonal communication skills.

•Ability to organize and prioritize multiple requests while meeting established deadlines.

•Must have a productive and professional home office workspace.

•Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets

Experience Preferred: 

•Experience supporting RFPs, rate loading, account management, hotel reporting, or sales operations preferred

•Experience with Opera, Reserve, Cvent, or similar hotel systems preferred.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The hourly rate range for this position is $33.50/hour-$36.00/hour.

The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work.  Pay for the successful candidate will meet local requirements, including the local minimum wage rate. 

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.