Front Office Supervisor

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

Duties:

• Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

·        Ensures the strict control of room keys.

·        Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.

·        Coordinates all Repair and Maintenance and reports maintenance job orders.

·        Understands rate structure and promotional rates available.

·        Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.

·        Monitor daily performance of front office team members to ensure tasks are completed

·        Able to handle guest’s complaints in a unique and respective manner

·        Supervise and assist front desk team, if necessary.

·        Submits all guests/colleague’s incident reports.

·        Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

·        Certification in related field preferred.

·        2-4+ years of progressive customer service hotel experience

·        Excellent communication, problem-solving, and interpersonal skills.

·        Ability to operate in a fast-paced, dynamic environment. 

·        Previous experience with international hospitality brands preferred.