People Ops Manager

We've delivered consistent revenue growth for eight consecutive years. Over the last three years alone, the business has grown 213% and reached profitability. That's a milestone that reflects years of deliberate, disciplined investment decisions that have paid off.

In 2023, we won a landmark contract with Southern Glazer's Wine & Spirits, a $25 billion business and the largest wine and spirits distributor in the US. Today we're a 130+ person, award-winning MarTech company operating across three continents - with 70% of our revenue generated in the US and a sales pipeline exceeding $70 million.

The next chapter is AI-first, and it's happening now. 

The People Team are leading the effort to build an AI-first organisation with the mindset and capability to future-proof the business and our teams. It’s a key goal for 2026.

The People team is small, trusted and central to how the business operates.

You’ll report to a Head of People, who has strong relationships across the organisation, a deep understanding of the culture and values and will be stepping into the role from within the business. That progression is intentional. We invest in people, we back potential, and we create opportunities for people to grow into bigger roles.

The new role of People Ops Manager is being created to strengthen that capability, complementing with operational depth and technical expertise, ensuring the day-to-day engine runs reliably and at scale, across both our UK and US operations.

A strong People Administrator will report into you, giving you the support to structure and deliver work effectively.

Alongside this, a fractional Chief People Officer, who brings deep experience working with high-growth scale-ups in Scotland, is currently supporting the Exec and People team as we scale, helping shape direction and build capability over time.

It’s a lean team by design. Clear roles, high trust, and a shared expectation that everyone contributes to making the function stronger.

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  Own the day-to-day delivery of People operations across the UK and US, ensuring consistency, quality and a strong employee and manager experience

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  Partner directly with managers through key lifecycle moments including hiring, onboarding, performance cycles and pay reviews

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  Lead employee relations and case management, applying sound judgement, consistency and appropriate risk management across a range of scenarios

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  Design and improve People workflows, making them clearer, more scalable and easier to run

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  Introduce and apply AI and automation to reduce manual work and improve consistency, without losing the human judgement required in People decisions

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  Own how People support works across the business, improving responsiveness, clarity and self-service through better documentation and guidance

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  Maintain and evolve policies to reflect a scaling business, ensuring alignment across UK and US practices

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  Take ownership of compliance areas including employment practices, regulatory readiness and health & safety processes

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  Act as the operational backbone of the People function, ensuring everything runs as it should, when it should

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  Strong People Ops experience. You’ve run core HR/People processes before and understand what “good” looks like across the employee lifecycle.

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  Operational judgement. You know when to apply structure and when to apply common sense. You can handle ambiguity and make balanced decisions.

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  Employee relations experience. You’ve managed cases end-to-end and can navigate complexity with confidence and consistency.

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  Systems thinking. You naturally look for ways to make things smoother, clearer and more scalable.

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  Comfort working at pace. You’re used to environments where priorities shift and you need to stay focused, organised and resilient. You take pride in execution and follow-through.

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  AI mindset. You’re curious about how AI can improve the way work gets done and actively look for ways to apply it in practice.

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  Clear communication. You can work effectively with managers and team members across the business, building your reputation through clarity and consistency.

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  Collaborative approach. You work well with others, invest in relationships and contribute to a high-trust team environment.

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  UK HR expertise is essential, with working knowledge of US employment practices being a strong advantage.

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  Pension. A combined contribution of up to 12% of your salary.

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  Bonus. A bonus scheme based on company performance.

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  Referral. A referral bonus when you successfully refer someone.

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  Pay. We review pay annually, with performance being a key factor.

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  Holidays. 33 days including public holidays, with options to buy or sell extra days.

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  Giving back. 2 paid days to support a charity of your choice.

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  Wellbeing. Enhanced sick pay from day 1 and coaching and counselling through our wellbeing partners, Plumm.

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  Health Days. 2 paid days to recharge when you need it.

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  Connection. Flexibility to work hybrid, with quarterly company meetups and regular in-person team sessions.

We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work, be themselves and be proud to belong.

For more information about us visit: https://www.hyble.tech/ or check out our socials.

• Experience working across both UK and US employment contexts.

• Hands-on experience using AI tools to improve workflows, documentation or decision-making.

• Experience improving or redesigning People processes in a scaling business.

• Comfort working in a lean People team where ownership sits close to the work.

• Experience supporting or developing more junior People team members.

We want to be honest about this, because hiring the wrong person for this role would set us back.

This is our default setting. If this isn’t for you, we’ll both be miserable: