Customer Engagement Specialist

While this role is not open at this time, we are actively identifying and engaging with high-quality candidates in anticipation of future openings. This posting allows us to get to know potential talent, understand the market, and move quickly when timing aligns. 

Candidates who apply may be contacted for an exploratory conversation or kept in mind for upcoming opportunities. 

Amplify your career with the world's most recognized leader in IT research and advisory services. The Senior Customer Service On-Demand Specialist will be the frontline for IDC's customer experience, ensuring our valued customers are supported and assisted throughout their IDC journey. This role is ideal for a candidate passionate about customer success, as it also focuses on assisting IDC account teams with client needs and strategic support. It is a highly visible, fast-paced position that plays a core part in IDC’s global strategy.

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At IDC, customer success is at the core of our strategy. This role is a key part of how we deliver high-value outcomes to the world's leading IT vendors. You will join a collaborative and entrepreneurial culture where your passion for customer experience is not only expected but highly appreciated. As part of a globally respected brand recognized as the IIAR Analyst Firm of the Year for five consecutive years, you will work in an international environment that fosters growth and innovation.

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.