Customer Service Representative

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.

To support our commitment to delivering exceptional client service, we are looking for a highly organized and tech-savvy Customer Service Representative based in Memphis to join our global team.

This is a client-facing role that combines remote customer support responsibilities with onsite operational ownership of data recording and express shipping processes. You will play a key part in ensuring that our clients receive not only accurate and secure physical data deliveries, but also timely communication, proactive support, and seamless coordination across teams.

Beyond managing USB data recording and courier logistics, you will act as a trusted operational partner - bridging client needs with internal stakeholders, resolving inquiries, supporting project-related tasks, and contributing to continuous service improvement.

As a standalone team member in our Memphis office, your autonomy, strong decision-making skills, and dedication to achieving the best results will be essential in maintaining high-quality standards across both client support and data operations.

At Ideals, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you need assistance or an accommodation due to a disability, you may inform us in the 'Additional information' field when submitting your application.