Office Administrator / Customer Service Coordinator

Il-West Chicago-mid

OtherCustomer Service Coordinator

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Quick Summary

Overview

Benefits: 401(k) Opportunity for advancement Training & development Office & Customer Experience Coordinator Voda Cleaning & Restoration – Chicago WestIn-Person | West Chicago,

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OtherCustomer Service Coordinator

Benefits:

401(k)
Opportunity for advancement
Training & development

Voda Cleaning & Restoration – Chicago West
In-Person | West Chicago, IL
Full-Time | Monday–Friday, 8:00 AM–5:00 PM
$50,000 Salary + Bonus Opportunities + Benefits

About Voda Cleaning & Restoration

Voda Cleaning & Restoration is a fast-growing national brand with over 130 locations nationwide, and Chicago West is proud to be Voda’s first location in Illinois.

We serve homeowners and businesses throughout Chicago’s western suburbs with professional cleaning and restoration services, including water damage restoration, mold remediation, carpet and upholstery cleaning, air duct cleaning, tile and grout cleaning, and other specialty services.

Our goal is simple: provide exceptional service, communicate clearly, and do the job the right way — every time.

As our local business continues to grow, we’re looking for a reliable, organized, customer-focused professional who wants to become an important part of our team and help manage the day-to-day flow of the office.

About the Role

This position is the administrative and customer service backbone of our operation.

You’ll often be the first point of contact for customers, helping manage incoming leads, scheduling, customer communication, technician coordination, job documentation, and follow-up.

Because we work in cleaning and restoration, some customers may be dealing with stressful situations such as water damage or mold concerns. We’re looking for someone who can communicate with professionalism, empathy, urgency, and confidence.

This is a full-time, in-person position based out of our West Chicago office with significant opportunity to grow as the business expands.

The right person could ultimately grow into an Office Manager or broader administrative leadership role within the company.

Key Responsibilities

Respond promptly and professionally to incoming leads, including phone calls, emails, texts, and online inquiries
Schedule inspections, cleaning services, restoration projects, and technician appointments
Coordinate daily calendars and communicate scheduling updates with technicians and customers
Deliver high-level customer service before, during, and after each job
Assist with sales follow-up, estimates, and customer communication
Maintain accurate customer records, job notes, photos, documents, and files within our CRM and job management system
Follow up with customers regarding scheduling, invoices, payments, documentation, and job status
Assist with invoicing and accounts receivable follow-up
Support relationships with vendors, referral partners, property managers, insurance representatives, and other business partners
Assist with employee onboarding paperwork and basic office administration
Help manage office supplies, inventory, records, and general office organization
Assist with social media posting and basic local marketing initiatives
Provide administrative support to ownership and operations
Help identify ways to improve the customer experience, office systems, and internal processes

What We’re Looking For

Strong customer service and communication skills
Professional and confident speaking with customers by phone, email, and text
Highly organized and detail-oriented
Comfortable managing multiple priorities at the same time
Able to remain calm and helpful in a fast-paced environment
Strong computer skills and willingness to learn new technology
Comfortable working with scheduling software, CRM systems, and Microsoft Office/email
Reliable, dependable, and able to work independently
Takes initiative and follows through on tasks
Positive attitude and team-first mentality
Interested in growing with a young, expanding company

Preferred Experience — Not Required

Customer service, office administration, scheduling, or dispatch experience
Home services, restoration, construction, property management, or insurance experience
Experience working within a CRM or job scheduling platform
Accounts receivable or invoicing experience
Experience supporting multiple technicians or field employees
Social media or local marketing support experience

Industry experience is helpful, but not required. We are more interested in finding someone who is organized, professional, dependable, and eager to learn.

Compensation & Benefits

$50,000 annual salary
Performance-based bonuses and incentives
Healthcare benefits
Paid time off
Paid holidays
Training and professional development
Clear opportunity for increased responsibility and compensation
Career progression into Office Management and administrative leadership
Full-time, in-person position
Supportive, hands-on ownership team

Schedule & Location

This is a full-time, in-person position based out of our West Chicago office.

Regular schedule: Monday–Friday, 8:00 AM–5:00 PM.

This is not a remote position.

Why Join Voda – Chicago West?

This is not just a front-desk position.

You’ll have real responsibility and visibility within a growing local business. You’ll work closely with ownership, our operations team, technicians, customers, and business partners and have an opportunity to help shape how the company operates as we continue to expand.

We are looking for someone who wants to take ownership of the office, build strong relationships with customers, improve processes, and grow into a larger role over time.

If you’re organized, dependable, enjoy helping people, and want the opportunity to grow with a company rather than simply fill an administrative seat, we’d love to hear from you.