Customer Onboarding Specialist

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly.

We’re looking for an Onboarding Specialist who can turn new users into power users — fast.

This isn’t a hand-holding role. It’s about educating, enabling, and empowering customers to get real value from Day 1.

1. First 30 Days – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win.

2. Personalised Journeys – Tailor onboarding for SMBs, agencies, and founders with different goals.

3. Proactive Engagement – Monitor usage, follow up on drop-offs, unblock adoption.

4. Churn Prevention – Spot early red flags and loop in retention/CS teams before it's too late.

5. Feedback Loop – Relay onboarding friction to product, content, and success for improvement.

• You’ve worked in SaaS onboarding or customer-facing roles (1–2 years).
• You understand cold outreach and outbound workflows (or can learn fast).
• You’re a clear communicator with high empathy and structured thinking.
• You don’t wait to be told — you anticipate and act.
• Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.
  
  

• High Ownership – Direct impact on company revenue.
• Career Growth – Leadership path as we scale to 10,000+ customers.
• Global Exposure – Work with businesses across the US, Europe & APAC.
• Supportive Culture – Fast-moving team with strong values and zero red tape.
• Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup.

1. Apply with your CV + 2-3 lines on how you’ve driven revenue in a CS role.
2. Short intro call with our CS lead.
3. Short take-home task to showcase your thinking.
4. Final call to align goals, expectations, and culture fit.
5. Offer & onboarding 🎉