Customer Support Lead

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine.

We’re hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and delightful experiences to every customer.

This isn’t just ticket resolution — it’s about understanding customer challenges deeply, enabling self-service excellence, and driving continuous improvements in how we support and retain users.

If you’ve led SaaS support teams, love solving problems at scale, and thrive on making customers successful — this role is for you.

🎯 What You’ll Own

→ You’ve led or managed a SaaS support team, preferably in B2B.
→ You understand customer empathy as much as SLAs — both matter equally.
→ You’re data-driven and use metrics to improve team performance and CX.
→ You can handle escalations calmly, with a solution-oriented mindset.
→ You’ve worked closely with Success, Product, or Engineering teams to close the feedback loop.
→ Bonus: You’ve worked with tools like Intercom, Freshdesk, or Zendesk.

🚀 Why Join Saleshandy