Front Desk Lead

GENERAL DESCRIPTION OF POSITION

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug
representatives and general public. Schedule patient appointments for tests with other
professionals located in the outpatient centers. Take messages for physicians and staff and
supervisors. Assist manager in various scopes dealing with coordinating the daily
schedules and activities per specific department. Assist in managing department staffing
and coordinate employee vacations, sick days and lunch schedules. Aid in facilitating
training of new employees and coordination of staff assignments. Assist in upkeeping
company-wide metrics by engaging staff, analyzing reports and remediating as needed.
Keep offices clean, operational and professional at all times.

QUALIFICATIONS
Experience: Requires at least 2 years of previous experience as a receptionist in an
ambulatory or acute care setting. Experience in employee management. (REQUIRED)

Schedule:

Monday - Friday 9:00am - 5:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. In a lead role, employee assists and supports the first line of Reception or
Department manager with daily operations with a thorough working knowledge of
all department functions and minimal supervision.
2. Employee assists Department manager with supervisory needs as instructed.
3. Responsible for maintaining knowledge of computer scheduling functions, using
proper registration protocols with all new patients, editing existing patient data,
and utilizing proper visit types.
4. Responsible for answering telephones efficiently and timely and using appropriate
follow-through in screening and transferring all calls. Accurately documents and
distributes messages accordingly. Maintains knowledge of all providers’ scheduling
attributes, and proper transfer of calls.
5. Responsible for monitoring and ordering office supplies to ensure adequate stock is
always available.
6. Responsible for daily statistics reports.
7. Resolve patient concerns in a positive and timely manner, focusing on patient
service excellence.
8. Responsible for liaison responsibilities among leads, staff, C-level executives
9. Performs general clerical duties including faxing, copying, distribution of memos
and daily schedules etc. as needed.
10. Orients and trains current and new employees to Reception duties.
11. Responsible for maintaining knowledge & problem-solving skills.
12. Responsible for alerting supervisor of ongoing daily activities.13. Assist in ensuring all staff trains and stay up to date with HIPAA training.
14. Maintain HIPAA practices and HIPAA training.
15. Travel may be necessary among ImageCare Silos
16. Additional Responsibilities: Other duties may be assigned as needed.

Reliable Commute to:

601 Hamburg Turnpike,

2nd Floor,

Wayne, New Jersey

07470

Benefits:

• Medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO

Flu Vaccination Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.