VP of Customer Enablement

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

• →Strategic planning, during which your team will help customers articulate their vision for a Community Health Worker program and then work backwards to an operational plan. Your team will conduct gap analyses of any existing Community Health Worker programs, define key performance metrics, build financial models, identify priority populations, and map workflows, including the flow of information between the electronic health record and IMPaCT application.
• →Once you have aligned on a plan, you and your team will help your client execute it; you will use IMPaCT’s evidence-based infrastructure to hire and train empathic, trustworthy Community Health Workers who come from within the communities they serve.
• →You will stay closely engaged as your client operationalizes their Community Health Worker program, using IMPaCT’s operating system to optimize KPIs.

• 10+ years of healthcare operations and quality leadership
• Experience in B2B customer-facing roles, such as in Customer Success or advisory services
• In-depth understanding of value-based care, Medicare and Medicaid financing
• Highly organized, able to juggle multiple projects with excellent attention to detail
• Exceptional presentation, interpersonal, and writing skills