IT Administrator

Incident IQ is seeking a motivated and detail-oriented IT Administrator to join our growing team.  This is a great opportunity for an individual with foundational IT knowledge to gain hands-on experience in a professional environment. The ideal candidate will be a quick learner with a strong desire to develop their technical skills, manage a diverse ecosystem of cloud applications, and contribute to the smooth operation of our IT infrastructure.

• →Provide prompt technical support to employees, troubleshooting hardware, software, and network issues.
• →Assist in the installation, configuration, and maintenance of computers, meeting rooms (Zoom rooms), printers, and other IT equipment.
• →Manage user lifecycle and access controls across core platforms, including Google Workspace and the OKTA Identity Platform.
• →Maintain IT asset inventory, track hardware lifecycles, and coordinate the provisioning, shipping, and offboarding of employee devices.
• →Document IT procedures, configurations, and common issues to build out knowledge base.
• →Collaborate with senior IT staff on larger projects and infrastructure improvements.

• A bachelor's degree or associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic knowledge of operating systems, including Windows and macOS.
• Familiarity with network concepts such as TCP/IP, DNS, and DHCP.
• Experience with troubleshooting common hardware and software problems.
• Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice).
• Experience administering Google Workspace is highly desirable.
• Exposure to or willingness to learn Identity and Access Management (IAM) tools, particularly OKTA.
• Experience with or exposure to MDM/UEM platforms (Hexnode experience is a plus).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+ or Network+ are a plus.