IT Administrator

AgelessRx is a first-of-its-kind, longevity-focused telehealth platform with an e-commerce component. Our mission is to collectively give people millions of extra healthy years, so everyone can enjoy more of what they love in a world where people are empowered to live as long as they want. We believe aging should no longer be treated as a dreadful inevitability, but instead, as a puzzle that can be solved, a fight that can be fought – just as a disease with a cure. Through our free-to-use platform, we offer trusted, data-driven longevity solutions and scientifically backed prescription therapies to help safely lower the risk of age-related diseases. 

AgelessRx is seeking a hands-on, highly organized IT Administrator to own the day-to-day operation of our internal technology environment. As a fully remote telehealth company, our employees rely heavily on company devices, cloud-based applications, identity and access systems, and secure technology infrastructure to do their work effectively.

• Own administration of AgelessRx's company-wide technology platforms, including Google Workspace, Anthropic, and other SaaS applications.
• Manage user accounts, groups, permissions, licenses, application configurations, and administrative settings across company systems.
• Maintain an accurate inventory of company applications, administrators, licenses, users, and system owners.
• Partner with business teams to evaluate, configure, implement, and support new software and technology solutions.
• Monitor SaaS utilization and licensing and identify opportunities to consolidate, remove, or optimize applications.
• Maintain clear documentation for IT systems, configurations, administrative processes, and recurring procedures.

• Own IT provisioning and deprovisioning for employee and contractor onboarding, offboarding, and role changes.
• Ensure employees have appropriate system and application access based on their roles and responsibilities.
• Execute access changes and administrative controls in partnership with the Senior Security Engineer and company leadership.
• Maintain accurate records of system access, administrative privileges, and company-issued technology.
• Support recurring access reviews and promptly remediate identified access issues.
• Develop scalable onboarding and offboarding processes that provide employees with the technology and access they need while protecting company systems and data.

• Own the lifecycle of company-issued laptops and other technology, including purchasing, imaging, configuration, deployment, inventory, support, recovery, and replacement.
• Implement and administer AgelessRx's mobile device management (MDM) and endpoint management environment.
• Maintain device configuration standards and ensure required applications, updates, and administrative controls are consistently deployed.
• Coordinate shipping and retrieval of equipment for a fully remote workforce.
• Maintain an accurate asset inventory and clear ownership records for company devices.
• Partner with the Senior Security Engineer to implement endpoint security requirements and remediate device-related security issues.

• Serve as the primary point of contact for internal technical support across AgelessRx.
• Diagnose and resolve employee issues involving company devices, applications, accounts, permissions, connectivity, and other workplace technology.
• Establish an organized system for receiving, prioritizing, tracking, and resolving IT requests.
• Identify recurring employee issues and implement systemic solutions rather than repeatedly addressing the same problems.
• Create clear employee-facing documentation and self-service resources for common technology needs.
• Provide responsive, thoughtful support to employees working across a fully remote environment.

• Support and maintain AgelessRx's internal technology and data infrastructure.
• Manage file storage, sharing, permissions, and collaboration systems across the organization.
• Lead technology migrations and implementations as business needs evolve.
• Maintain appropriate backup, recovery, retention, and administrative processes for company-managed systems in partnership with Security and other stakeholders.
• Identify operational risks, gaps, or inefficiencies within the company's technology environment and proactively recommend solutions.

• Work closely with the Senior Security Engineer to maintain a secure and compliant technology environment.
• Implement and maintain IT controls established through AgelessRx's security and compliance programs, including identity, access, endpoint, and device-management requirements.
• Support access reviews, audits, evidence collection, incident response, and other recurring security or compliance activities.
• Escalate suspected security incidents, vulnerabilities, inappropriate access, or other technology risks promptly.
• Help ensure approved company applications and devices are configured and used in accordance with AgelessRx policies.
• Support implementation of controls governing company-approved AI tools and other emerging technologies.

• Complete AgelessRx's migration from OneDrive to Google Drive, including departmental files, permissions, ownership, and employee transition.
• Implement and deploy a company-wide MDM solution and establish an ongoing process for device configuration, inventory, security, maintenance, and recovery.
• Assess the current SaaS and IT environment and establish a centralized inventory of applications, licenses, administrators, system owners, and access.
• Standardize IT onboarding and offboarding processes across employees and contractors.
• Establish a scalable internal IT support process, including documentation, request tracking, prioritization, and employee self-service resources.
• Support Zendesk administration and technical integrations, including AI-related integrations, as business ownership requires.

• 3–5+ years of experience in IT administration, systems administration, corporate IT, or a similar role.
• Experience supporting a distributed or fully remote workforce.
• Hands-on experience administering Google Workspace in a business environment.
• Experience administering SaaS applications, user accounts, permissions, groups, and licenses across an organization.
• Experience implementing or administering MDM and endpoint-management platforms.
• Strong understanding of identity and access management fundamentals, including SSO, MFA, least-privilege access, and account lifecycle management.
• Experience managing employee onboarding and offboarding from an IT perspective.
• Strong troubleshooting skills across devices, operating systems, SaaS applications, accounts, permissions, and connectivity.
• Experience managing company hardware, asset inventory, device deployment, and remote equipment logistics.
• Strong documentation and process-development skills.
• Comfortable operating autonomously and prioritizing competing needs in a fast-moving environment.
• Strong written and verbal communication skills, particularly when supporting non-technical employees.
• Bachelor's degree in computer science, information technology, or a related field or equivalent relevant professional experience.

• Experience working in healthcare, telehealth, or another regulated environment.
• Familiarity with HIPAA and the technology controls associated with protecting PHI.
• Experience implementing or improving IT operations at a growing startup.
• Experience with Google Workspace migrations, particularly Microsoft 365/OneDrive to Google Workspace/Drive.
• Experience selecting, implementing, or migrating MDM platforms.
• Familiarity with security tools, endpoint protection, access reviews, audit evidence collection, and incident-response processes.
• Experience administering Zendesk or similar support platforms.
• Familiarity with enterprise administration of AI tools and emerging SaaS technologies.