Onsite Supervisor

The Role

Works primarily on-site at a customer’s facility in NJ 08810, overseeing daily operations and ensuring seamless service delivery. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager or a Regional Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account. 

What you’ll be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
• Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
• Facilitate new hire recruitment, orientations and pre-training with Flexers for proper
  transition to assignment.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll
  and invoice accuracy.
• Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
• Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
• Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms. 
• Enter and maintain accurate and timely account and Flexer information in the operating system. 
• Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.
• Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
• Communicate regularly on account status to the Indeed Flex leadership team.
• Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.
• Perform miscellaneous duties as assigned.  

This job operates in a client facility environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.

Full-Time Position. Hours vary based on client needs. Evening and weekend work may be required as job duties or shift assignment demand. 

None Required For This Position

AAP/EEO Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.