Data Analyst

Job Title: Operations & Insights Analyst Experience: 1-2 Years Location: Bangalore/Hyderabad Shift Timing: 2.00PM to 11:00PM Role Overview: Seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on driving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross-functional stakeholders. Key Responsibilities: ● Analyze data to identify trends, inefficiencies, and improvement opportunities. ● Support day-to-day operational reporting, tracking key metrics, SLAs, and performance indicators. ● Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hoc analysis. ● Translate data insights into clear, structured presentations for leadership and business teams. ● Work closely with operations, program, and business teams to understand processes and pain points. ● Recommend and support process improvements based on data-backed insights. ● Ensure accuracy, consistency, and timeliness of operational reports. ● Assist in documentation of processes, workflows, and standard operating procedures (SOPs). Required Skills & Experience: ● 1-2 years of experience in operations, process analytics, business analysis, or a similar role. ● Strong presentation and storytelling skills (PowerPoint / Google Slides). ● Excellent verbal and written communication skills. ● Basic to intermediate SQL for data extraction and analysis. ● Strong problem-solving and analytical thinking abilities. ● Experience handling operational work, tracking metrics, and managing recurring deliverables. ● Ability to work with multiple stakeholders and manage priorities effectively. ● Exposure to process frameworks.