OP2.5 CO

Required Experience Overall Experience: ● Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level). Domain Experience: ● Minimum 18 months experience in at least one of the following areas: ○ Software testing ○ Bugs triaging ○ Audits/quality checks ○ Subject matter expert ○ Technical issue resolution Management Exposure: ● Basic experience (e.g., mentoring, leading small projects) in process or team management. Technical Proficiency Ticketing Tools (JIRA): ● Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing simple workflows). Data Tools: ● Basic knowledge of SQL and sound experience with JQL. ● Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP. ● Proficient working knowledge of MS Office or Google suite. RCA & Analysis: ● Proficient in data analysis techniques. ● Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.). ● Sound knowledge of Operational metrics like shrinkage and utilization. Core Responsibilities & Deliverables ● The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain. ● Be able to achieve high program health by taking charge of the responsibilities end to end real time. ● Work allocation. ● Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency, and Utilization). ● Ensure process adherence. ● Identify process gaps & improvements. ● Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same. ● Can manage multiple responsibilities along with Core duties. ● Manage stakeholder relationships with program leads or immediate product/engineering partners as required. ● Quality audits (regularly). General Skills & Aptitude ● High attention to detail. ● Excellent logical reasoning ability and bias for action. ● Ability to identify and report high impact issues with minimal loss of time. ● High ability to reason and comprehend unclear issues. ● High ability to read a complex, multipage Standard Operating procedure manual. ● Exceptional reading comprehension and high ability to write concise and accurate English. ● High ability to read and understand English. ● Basic understanding of quality and quality control. ● High ability to perform repetitive tasks over a long period at a high level of accuracy and quality. ● Ability to memorize Engineering terminologies and project related details. ● Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.