Drivers Verification Group Lead

We are looking for a Drivers Verification Group Lead to oversee one of the company’s critical operational functions supporting driver onboarding and compliance across Indonesia. This role will lead daily verification operations, ensuring accuracy, efficiency, and compliance with local regulatory standards while maintaining strong service performance.

You will drive operational alignment across verification teams and support functions, ensuring timely processing of driver applications, maintaining high-quality standards, and improving workflow efficiency. This role will also focus on performance monitoring, stakeholder coordination, and continuous process improvement to support business growth and platform safety.

You will work closely with cross-functional teams such as Quality Assurance, Training, Compliance, and Operations, ensuring consistent execution of verification standards, timely resolution of escalations, and continuous enhancement of verification processes to meet evolving regulatory and operational requirements.