Global Growth & Success Manager | PagBrasil

PagBrasil is a Brazilian company that enables international and domestic online merchants to offer digital payment solutions that are optimized and continuously updated to meet the specific needs of the Brazilian market.

With clients in more than 45 countries, PagBrasil partners with the leading e-commerce platforms in the market and offers exclusive features for e-commerce, such as PagStream®, an intelligent subscription management tool. The company also provides split payments and payment links, as well as a differentiated Pix solution that ensures high sales conversion rates. Its clients include Samsung, ConectCar, Simple Organic, Gringa, Pampili, and Samsonite.

PagBrasil received the Great Place to Work (GPTW) award from 2022 to 2025. This certification recognizes the best companies to work for in Brazil and worldwide, based on a range of organizational climate indicators. This achievement is made possible by the incredible people who make up our team and who make us not only a leading payment institution in Brazil, but also an inspiring place to work.

We are looking for a leader to structure and scale the Growth & Success area, with a focus on revenue expansion, retention, and the continuous evolution of the customer experience.

This role works directly with the strategic client base, combining business acumen, executive relationship management, and consistent execution.

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  Conduct regular follow-up meetings with the team, including 1:1s, performance reviews, and structured feedback;

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  Define the area’s strategic objectives and guide the development of individual OKRs aligned with PagBrasil’s growth goals;

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  Develop internal talent and support the professional growth of team members;

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  Define and lead PagBrasil’s client base growth strategy, with a focus on retention, revenue expansion, and increasing account lifetime value;

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  Manage and develop a portfolio of strategic domestic and international clients, acting as the executive sponsor for key accounts;

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  Structure upsell, cross-sell, and service expansion strategies within the client base, ensuring consistent recurring revenue growth;

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  Develop executive relationships with clients’ strategic stakeholders, including senior decision-makers, strengthening long-term partnerships;

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  Lead strategic and complex negotiations related to contract renewals, renegotiations, scope expansion, and relevant commercial partnerships;

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  Ensure excellence in the customer experience throughout the entire relationship lifecycle, driving satisfaction, loyalty, and continuous value generation;

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  Act as a strategic advisor to key clients, proposing improvements to payment processes, checkout journeys, payment methods, and conversion performance;

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  Lead performance analysis and business intelligence initiatives across the client base, identifying growth and optimization opportunities;

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  Act as the main voice of the customer within the company, influencing strategic decisions related to product, technology, and operations;

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  Work closely with the Product, Technology, Marketing, Operations, and Sales teams to develop solutions that meet client needs and expand growth opportunities;

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  Ensure sound commercial governance of the client portfolio through proper pipeline, opportunity, and CRM interaction management;

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  Develop methodologies, playbooks, and scalable processes for account management, commercial expansion, and client relationship management;

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  Monitor the area’s strategic indicators, such as churn, revenue retention, base expansion, and client engagement;

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  Identify commercial or operational risks related to the client base and lead initiatives to mitigate them and protect revenue;

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  Represent PagBrasil in executive meetings with strategic clients and at relevant industry events.

• Completed bachelor’s degree in Commercial Management, Business Administration, International Relations, Communication, Public Relations, or related fields;

• Experience managing team productivity and tracking KPIs using tools such as Jira, Planner or related tools;

• At least 5 years of experience in consultative B2B sales;

• Experience in international sales;

• Negotiation skills with large companies and complex corporate structures;

• Availability to travel;

• Fluent English.

• Advanced Spanish;

• Knowledge of the technology sector, with an emphasis on payment businesses;

• Knowledge of Brazilian financial system regulations.

Work Model

On-site position in Porto Alegre;

CLT employment model.

Our Benefits

Unimed Unimax health plan | Unimed dental plan | Life insurance | Access to the Wellz psychotherapy platform | WellHub (Gympass) | Meal and food allowance | Transportation voucher | Mobility allowance | Company-subsidized parking | Extended parental leave | New baby born kit | Company-subsidized English and Spanish classes | Training and development allowance | Happy Hour budget | 14th salary.