Consumer Program Liaison Residential - Quality Assurance San Bernardino

Under the supervision of the Program Manager - Quality Assurance Program is responsible for the coordination of activities designed to identify, develop and fully utilize community residential and day program resources on behalf of the agency's consumers. 

• $26.3130 - $40.8201

• →Act as a consultant to residential and day program vendors regarding basic services, programming, and nursing issues as able. Review consumer records maintained by service providers, as necessary.
• →Conduct regular monitoring visits, review records and investigate complaints.
• →Assist in the investigation of complaints involving vendored services as assigned and prepare plans of correction as necessary. Do any required follow-up in a timely manner.
• →Visit every facility in caseload twice a year completing required paperwork.
• →Act as liaison to community agencies, residential, day program facilities, as well as case management programs.
• →Represent the regional center at a variety of case conferences and interagency meetings.
• →Lead Quality Assurance visits annually, involve a community member on the team, or document the failed attempt to involve them. Prepare reports of findings and write plans of correction, as necessary in a timely manner. Complete unannounced visits and appropriate documentation as assigned.
• →Work with vendors to improve the quality of existing resources.
• →Maintain a current knowledge of available residential and other resources; share this information with staff and others at Placement Assistance meetings and as appropriate.
• →Act as a resource person to staff, community agencies and other regional centers in identifying residential and day program resources to meet consumer needs. Provide trainings as needed.
• →Ensure that an accurate program summary of residential services is available.
• →Organize travel efficiently and effectively.
• →Maintain a safe driving record.
• →Perform different or additional work as assigned.

• Bachelor’s degree in Social Work, Psychology, Nursing or related field from an accredited school.
• One year of experience in developmental disabilities or related field.
• Full use of an automobile, possession of a valid driver's license and automobile liability insurance in the minimum amount prescribed by law, or ability to provide for independent transportation.
• Ability to follow oral and written directions.
• Ability to establish and maintain effective working relationships with others.
• Good verbal and written communication skills
• Bilingual preferred.