Senior Manager - Customer Success

United States·San Mateosenior

OtherManager

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Quick Summary

Overview

InMobi Advertising is a global technology leader helping marketers win the moments that matter.

Technical Tools

OtherManager

What We Offer

~3 min read

✓Own the end-to-end customer onboarding experience — providing technical guidance, helping partners understand how to best leverage platform features, and scaling accounts post-integration.

✓Maintain a close eye on integration quality and platform performance, proactively identifying and resolving issues for partners through regular check-ins and ongoing communication.

✓Act as the primary point of contact for troubleshooting, platform-related queries, and issue resolution.

✓Serve as a product expert and trusted advisor, guiding customers through setup, adoption, and scaling of the platform — translating complex technical concepts into clear, actionable guidance.

✓Develop and maintain best-practice documentation, onboarding materials, revenue optimization techniques, and enablement resources.

✓Coordinate closely with Product, Engineering, Product Marketing, and Sales teams to advocate for partner needs and drive alignment.

✓Manage customer communications and ongoing engagement to support retention, adoption, and long-term success.

✓Keep partners informed of new product releases, performance updates, and conduct quarterly business reviews.

✓Competitive salary and RSU grant (where applicable)

✓High-quality medical, dental, and vision insurance (including company-matched HSA)

✓401(k) company match

✓Generous combination of vacation time, sick days, special occasion time, and company-wide holidays

✓Substantial maternity and paternity leave benefits and a compassionate work environment

✓Flexible working hours to suit everyone

✓Wellness stipend for a healthier you!

✓Free lunch is provided in our offices daily

✓Pet-friendly work environment and robust pet insurance policy - because we love our animals!

✓Employee Assistance Program (EAP)

5+ years of experience in Customer Success, Technical Account Management, Account Management, or a related field.
Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms, with a genuine grasp of the nuances and evolving solutions within the industry ecosystem.
Proven experience onboarding and supporting customers on technology-driven products.
Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, customer-friendly language.
Demonstrated ability to work cross-functionally with Product and Engineering teams.
Comfortable operating in ambiguity: you demonstrate strong ownership and accountability, are deeply solutions-oriented, and proactively identify and address challenges rather than waiting for direction.
A track record of driving customer retention, platform adoption, and measurable long-term success.

At InMobi, we’re building products that are redefining industries. Our ecosystem spans:

InMobi Advertising – Powering data-driven mobile marketing for the world’s leading brands
Glance – A revolutionary Gen AI-powered lockscreen & TV content platform transforming how millions discover and engage with content.
1Weather – One of the world’s leading weather platforms, delivering precise, reliable, and real-time weather forecasts

With deep expertise in AI, mobile, consumer technology, and digital innovation, we are home to some of the brightest minds in the industry.

What sets us apart? Not just what we build. How we build it. At InMobi, we balance our hunger for cutting-edge tech with a deep focus on our people - their growth, well-being, and potential.

Think big and act fast: We’re entrepreneurial, thrive in ambiguity, and love solving high-impact problems
Are passionate, fanatically driven, and take immense pride in their work: We care deeply about the impact we create and continuously push our potential
Own their outcomes: We take responsibility, make bold decisions, and execute with confidence
Embrace freedom with accountability: We value autonomy and understand that trust comes with responsibility
Believe in lifelong learning: We welcome feedback, challenge ourselves to grow, and aren’t afraid to take smart risks

In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units. We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock enables us to treat our employer company as our own and base our decisions on the company’s best interest at heart. To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution.