I
Innovativesol 21d ago
New
New
USD 65000–75000/yr
Sr. IT Support Technician
OtherIt Support Technician
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Quick Summary
Requirements Summary
AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+,
Technical Tools
OtherIt Support Technician
- Serve as first point of contact for all employee technology requests via helpdesk
- Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
- Troubleshoot hardware and software issues with hands-on desk-side support
- Administer SaaS applications (Office 365, Slack, collaboration tools)
- Manage and support all printers, copiers, scanners, and AV equipment
- Support onboarding/offboarding processes and maintain system documentation
- Proactively monitor and address potential issues before they impact employees
- Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
- Assist with routine client monitoring and maintenance under guidance of Senior Engineers
- Escalate complex issues appropriately and document resolutions
- 1-3 years IT experience in end-user support (internships/coursework may be considered)
- Associate's Degree in Computer Science, IT, or related field preferred
- Proficiency with both Windows and Mac OS administration
- Office 365 administration experience
- Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
- Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
- Strong customer service and communication skills
- Valid driver's license
Requirements
~1 min read- AV equipment setup and troubleshooting experience
- Exposure to AWS or cloud technologies
- Basic scripting (PowerShell, Python, Bash)
- CompTIA A+, Network+, or similar certification
- 95%+ satisfaction rate on internal employee surveys
- All internal requests addressed within defined SLAs
- 100% uptime of office AV equipment and critical systems
- AWS Cloud Practitioner certification within 6 months
- Healthy ticket velocity across internal and external queues
- Occasional after-hours support and maintenance
- On-call rotation after training period (6+ months)
Location & Eligibility
Where is the job
Rochester, United States
On-site at the office
Who can apply
US
Listing Details
- Posted
- July 28, 2026
- First seen
- July 28, 2026
- Last seen
- July 29, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 71%
- Scored at
- July 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Salary
USD 65000–75000
per year
External application · ~5 min on Innovativesol 2's site
Please let Innovativesol 2 know you found this job on Jobera.
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Sr. IT Support TechnicianUSD 65000–75000