Veterinary Client Experience & Call Quality Specialist

Innovetive Petcare is seeking a customer-focused, detail-oriented Call Quality Monitoring Specialist to support exceptional communication standards and client service experiences across our veterinary hospitals. In this fully remote role, you will review client phone interactions, evaluate appointment booking effectiveness, monitor AI-assisted call experiences, and help improve how veterinary teams connect with pet owners every day.

This opportunity is ideal for candidates with experience in veterinary customer service, veterinary receptionist leadership, call quality assurance, veterinary client communications, or multi-site client support environments who are passionate about delivering outstanding service experiences.

If you enjoy coaching through insight, identifying opportunities to improve the client journey, and supporting veterinary teams through communication excellence, we encourage you to apply.