Veterinary CSR Supervisor

Virginia Veterinary Specialists & Emergency is seeking an experienced and motivated Customer Service Representative Supervisor to lead and support our client services team. This individual will play a critical role in fostering a positive client experience, developing team members, and ensuring smooth front desk operations in a fast-paced specialty and emergency veterinary environment.

This opportunity is ideal for a leader who enjoys coaching and mentoring others, building strong team culture, and driving operational excellence while maintaining a compassionate, client-focused approach.

The Customer Service Representative Supervisor is responsible for overseeing the daily operations of the client services department, ensuring exceptional service delivery for clients, patients, and referring veterinarians. This role provides direct leadership and support to the Customer Service Representative team through training, coaching, scheduling, performance management, and ongoing professional development.

Working closely with hospital leadership, the supervisor will help establish and maintain efficient workflows, support process improvement initiatives, and promote a collaborative environment focused on outstanding client care. The ideal candidate is a strong communicator, highly organized, solutions-oriented, and comfortable navigating the unique demands of a busy specialty and emergency veterinary hospital.