Billing Operations Associate

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

The Billing Operations Associate owns the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls. 

The ideal candidate thrives in a fast-paced operational environment, takes ownership of their work, and is committed to delivering high-quality, accurate results consistently.

• Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba. 
• Credit memos, debit memos, and refunds are processed in accordance with approved requests.
• Oracle workbooks are built and maintained for new and amended contracts. 
• Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed.
• Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms. 
• Billing inquiries are responded to promptly, with complex disputes escalated appropriately.
• Audit requests are supported and ad hoc projects are completed accurately and on time.
• Established SOPs and internal controls are followed to ensure consistent and compliant billing operations.

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM 
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to escalate
• Self-starter who takes ownership and delivers on commitments

• Experience with BI or data tools such as Alteryx or SQL
• Experience or aptitude to leverage AI tooling to augment or automate processes
• Familiarity with marketplace, subscription, or advertising billing models
• Exposure to working with Finance, Legal, or Sales teams in a cross-functional capacity

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