Manager, Surety

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

A Surety career is an opportunity to define Intact’s Specialty Solutions offering and expand our business beyond $20 billion of total annual premiums. Leverage your insurance or financial background and strong people skills as you grow your career and solve the exciting challenges that each day brings in managing complex risks. Be part of a team whose size and sophistication help separate us from the competition in the space and contributes to our growing leadership in the Specialty Solutions market both in Canada and globally.

We’re looking for a Manager, Surety, to join our growing team!

• →Team leadership & development:
  • →Coach and develop underwriters through day-to-day guidance, file reviews, feedback, and formal training plans which result in them being motivated towards success
  • →Collaborate with other team leaders to achieve goals and monitor progress against the department business plan and service standards.
  • →Lead regular team meetings to communicate priorities, operational updates, and gather feedback.
  • →Manage team performance by conducting performance reviews and career developing discussions

• →Broker & market leadership:
  • →Own key broker relationships; maintain a regular rhythm of account planning, pipeline reviews, and performance updates.
  • →Strengthen broker portfolio performance and develop new opportunities.
  • →Lead negotiations on larger/complex accounts and provide escalation support to underwriters.
  • →Promote products and appetite through broker training, information sessions, and market-facing communication.

• →Portfolio & profitability:
  • →Build and manage a profitable book of business aligned to product appetite and underwriting authority.
  • →Set and track portfolio performance targets and take action to improve results.
  • →Review/audit underwriting files and decisions to ensure adherence to guidelines, authority levels, and company standards.
  • →Authorize and support complex new business, renewals, endorsements, and exceptions within delegated authority.

• →Operational excellence:
  • →Maintain service levels by monitoring workflow, setting priorities, and removing roadblocks to productivity.
  • →Collaborate cross-functionally (claims, operations, finance, product, compliance) to improve outcomes and customer/broker experience.
  • →Navigate internal and market change with clear communication and steady execution.

• University and/or College Degree or any combination of equivalent education and experience
• Minimum 8-10 years of relevant experience in Contract Surety
• Previous 1-2 years supervisory experience would be ideal
• Ability to provide strategic direction, to transmit and share information to different target audiences.
• Ability to execute short- and long-term strategic priorities
• Build relationships based on trust and collaboration with different groups and to influence business priorities.
• Strong set of soft skills including interpersonal, organizational and time management skills, communication and skills
• High level of integrity, confidentiality and accountability
• Able to navigate changes internally and in the market
• Open to some travel (10-15%)